Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 121 - 130 of 996 reviews
MC
5 out of 5 stars

The best EV Tarrif!

Switched to them for the EV tarriff which has made running my car really cheap. The transition is easy and billing transparent. Just sad they don't do Gas. VJ looks after you too.

Date of experience: May 28, 2025

D
1 out of 5 stars

Utter disaster

After just a couple of weeks of joining Tomato energy they called me and asked how everything was going? I mean really, in the middle of my working day ...as far as I'm concerned as long as I have electricity I'm happy? So then I get my 3 month bill...which was 3 times the previous 2 bills...which was ridiculous as we had been on holiday for 2 of those weeks and then we were working away for the other 2 weeks...so how was it even possible as I gave them the meter readings....to be fair they did answer the phone and some chap said they'd had problems with their system and would sort it out but had given an estimated bill instead of the actual reading....have now switched...never in 18 years of living in my home have I ever had any problems with my bills....so I do not recommend Tomato energy....I can't believe that if I hadn't checked and stopped my direct debit they would happily have taken all that money!

Date of experience: May 28, 2025

P
5 out of 5 stars

Great company

Great company. Had no problems. Can see exactly what I am using on myWatts daily. Pay by DD every month for what is used. Would 100% recommend Tomato Energy.

Date of experience: May 27, 2025

cR
4 out of 5 stars

Delta with efficiently by VJ,just keep…

Delta with efficiently by VJ,just keep up the good work.

Date of experience: May 27, 2025

P

PAM

US

1 out of 5 stars

Would avoid this company like the…

Would avoid this company like the plague. They are hard to deal with and are going to sink my local community group. Total cooks. AVOID!

Date of experience: May 26, 2025

PH
5 out of 5 stars

A tariff that most suits our needs and…

A tariff that most suits our needs and excellent, polite and friendly customer service. The Mywatts site is extremely useful to monitor usage.

Date of experience: May 25, 2025

VH
5 out of 5 stars

Iv been with Tomato Energy for a few…

Iv been with Tomato Energy for a few months now and I'm very happy with all it entails, it's transparent you can down load mywatts app and see what energy your using daily and cut back on expensive consumption if need be,I have four cheaper rate hours each day to use two hours in the morning and two hours in the evening, when you have to call the Tomato energy company it's easy and you get to talk to someone straight away, I have recommended Tomatoe Energy to other people,I've had so much frustration with other companies in the past,so I do hope I can stay with Tomato energy for years to come thank you.

Date of experience: May 25, 2025

nc
5 out of 5 stars

Courtesy call

Courtesy call recieved from VJ @ tomato energy, asking if everything was ok with servcie and if there was any thing that I needed help with. VJ answered my Queries with professionalism, and gave me the answers to my Quieries. VJ suggested I use Mywatts App on the mobile, however it is not compatable with my Android 10 Samsung Galaxy 9+. I am Hopeing to stay with Tomato for the foreseeable -)

Date of experience: May 23, 2025

sb
5 out of 5 stars

Really helpful

Really helpful Didn’t know what savings we could make but they were explained clearly and we can easily save money from now on Thanks

Date of experience: May 23, 2025

IH
5 out of 5 stars

The cheapest energy cost I could find has quality service

The cheapest energy cost I could find is commited to adjusting usage price when the energy tarrif changes. Very happy with service and while I had some doubts about the new supplier at first they have proved themselves to be excellent since I Joined in October.

Date of experience: May 23, 2025

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