Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 141 - 150 of 996 reviews
LH
5 out of 5 stars

Tomato Energy Excellent Energy Company

Excellent energy company. Good fixed rate. Helpful staff especially VJ. Easy to use website. Their service, energy rate and website so much better than British Gas. Highly recommend Tomato Energy.

Date of experience: May 21, 2025

ET
3 out of 5 stars

Update on my previous review

Update on my previous review: I am still waiting for my bill, no one's been in touch. I rang yesterday and today, all I was told was that the billing department are still looking in to it, I am getting fed up now. This months bill is due soon and I haven't had last months yet. I read my meter and emailed the reading to them and I have done what they have told me to do so why are they taking so long? I don't want to be behind on my bills and this is causing me stress I can do without. I

Date of experience: May 21, 2025

IF
5 out of 5 stars

customer service call from Rodjan to…

customer service call from Rodjan to ask about my experience to date and if I had sny issues or questions. Price is excellent, mywatts a little slow to catch up with consumption data over a weekend but gets there after a few days. Monthly billing working. Looking forward to being a long term customer.

Date of experience: May 21, 2025

C
4 out of 5 stars

Happy customer

Spoke with Ash today, very helpful in setting up the app and making sure everything was going well for me as a customer. Really happy with the service and the company as a provider.

Date of experience: May 21, 2025

PL
5 out of 5 stars

Excellent sales and service

Excellent sales person, excellent prices, excellent customer services follow-up. By far the best electricity provider I've experienced.

Date of experience: May 21, 2025

DR
5 out of 5 stars

I came to Tomato Energy from Octopus

I came to Tomato Energy from Octopus. Their rates were much better than all the other big names. The switch was easy and any communication has been good.

Date of experience: May 21, 2025

CC
5 out of 5 stars

Pargat was great

Pargat was great, managed to find a resolution to my bill query very quickly. Waited less than 60 seconds to speak and resolved the issue completely within 5 mins - absolutely brilliant service!

Date of experience: May 21, 2025

J
5 out of 5 stars

Excellent service and prices

Excellent service and prices Will Recommend Ash a great customer representative

Date of experience: May 21, 2025

MC
5 out of 5 stars

VJ was very courteous

VJ was very courteous, friendly and professional. He as very conscious of my time which was appreciated.

Date of experience: May 21, 2025

BJ
5 out of 5 stars

Harvey was clear and to the point…

Harvey was clear and to the point resolved my concern in 3 minutes. Wish more people like this.

Date of experience: May 21, 2025

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