Thornley Groves Estate Agents Reviews

Did a viewing today with the staff in Thornley Grove a lovely lady Kelly McDermott showing her professional highly recommend.

It was lovely to meet Ms. Kelly McDermott again.It’s been for second time we got book viewing with her.i think she’s perfect for this job and she’s doing her job in the best way. Thanks Kelly for the advice given us.

Went to a viewing today which was very pleasant and informing, Kelly McDermott was great at answering all of our questions and advising us on all things relating to moving house. Thank you Kelly.

I wish I could give 5star review due to very polite and nice experience with the estate agents, big thanks to Aun Shah (otherwise this would have been 1 star), but at the end of our 2.5 years tenancy the landlord tried to charge us more than half of our deposit despite leaving the flat in better condition than when we first saw it. So for anyone reading this, make sure you take loads of pictures prior to moving in, in case you need to show proof at the end of your tenancy. Overall, good experience despite the hiccup at the end. The agency has automated online portal to report issues etc, most of which are resolved quick. If I ever need to rent again, I would use Thornley Groves services, but yet again - take loads of photos of the place before you move in, learn from my mistakes.. :)

I had a fantastic experience with Karen and the team at Thorley Grove. They were polite, knowledgeable, and professional throughout the entire process. Communication was great from start to finish, and they guided me every step of the way. Thank you so much for helping me find a property to rent — I couldn’t have done it without you!

Having Thorley Groves, Altrincham market my house is the best decision I had made. Colette, Chris and James have kept me informed throughout. They are always professional, helpful and pleasant. I highly recommend this company.

Karen was very warm and professional at viewing. Thank you.

We had a great experience with Akash Aponsu of Thornley Groves Estate Agent. We have leased a property with them since 2018. Mr. Aponsu has always been very professional in working with us and answering any questions or concerns we might have. We appreciate knowing we can call about any issue and he will be quick in responding and help.

Had a viewing in Monton with Kelly McDermott. Very helpful and friendly. Answered all my questions.

Amanda's service has always been outstanding, ensuring that our rental experience goes smoothly and stress-free. We are very grateful for her thorough assistance and the care she shows in addressing all our needs. Her professionalism and friendly approach have greatly enhanced our satisfaction with the property.

By far the WORST letting and rental management agency I've ever had the displeasure to rent with. Terrible management of the property throughout my one year rental, when they never addressed any of the issues, my boiler was broken for around 5 months, and now they're holding my deposit hostage more than 6 weeks after tenancy end. Furthermore, they're trying to add on maintenance costs of the current tenants that weren't in our checkout report. If I could leave 0 stars I would.

Kelly is nice and helpful

I attended a viewing today with Kelly McDermott at a lovely property in Swinton (which we are hoping we get) from the moment Kelly answered the door I felt very much at ease, she was so friendly, bubbly, chatty and made the experience so nice for me! We had such a good chat while she was showing me the house, answered all my questions! I left feeling really positive, if we don’t get this house, I have no reservations about using Thornley Groves in Monton for figure viewings (should they be the estate agents in charge) Thanks Kelly :)

As previously mentioned, they falsely claim that TDS suggests a 90-day period for deposit negotiations, using this as an excuse to delay returning the deposit. Even after TDS intervened and confirmed the deposit amount to be returned, the company still did its best to delay the payment. Despite both tenants confirming the details, they repeatedly requested confirmation of the bank account information, which had already been submitted in writing. They have delayed the process both before and after the agreement. I do not know their exact reasoning, but I suspect they are attempting to gain additional interest from holding the deposit. I think they will delay returning the deposit until the legal deadline. If this is not the company’s intention, I strongly suggest they improve their staff’s professionalism and handling of such matters.

Kelly McDermott is a superb viewing assistant. Super friendly, enthusiastic and reliable.

Our house move was very smooth because of the support and co-operation of staff of Thornley Groves .Specially because of Lucy and Kevin. They are very helpful and kind . I really appreciate their support.

I had viewings of 2 different properties with Kelly Mcdermott, and both were a great experience. She was professional, incredibly friendly, and knowledgeable, answering all my questions and providing valuable insights about the property. Kelly made the whole process smooth and enjoyable, and I felt confident and well-informed throughout the viewings.

Mary Yuhanna - from the word go Mary was warm, friendly,helpful and most importantly professional Kept me informed constantly. As a first time renter in the UK, Mary went above and beyond to try and find me the best apartment that would suit me to a tee, she was consistent in sending me various apartments that met my budget and made sure I was sent videos of all the places too.

Following a recent tenancy with the team at Thornley Groves Southern Gateway, the agency has been witholding over £1,500 in a secured tenancy deposit for six weeks with little to no communication, despite confirming that they have an initial valuation for the very minor deductions. The team don't answer emails, don't respond to calls and generally aren't concerned that they're witholding such a large sum of money from us despite us repeatedly emailing and calling for an update. The situation is serious enough that we're reviewing legal options going forward as we have no confidence they will release the deposit back to us.