Thornley Groves Estate Agents Reviews

If you ring to ask a question they help

Clare Carpenter provided a very thorough and professional service throughout. My property was on the market less than 3 weeks before we had a firm and final offer. Explanations, updates and interventions were always timely and clear.

I viewed a property with Kelly McDermott from Thornley Groves. Thornley Groves are very helpful when you call them, Kelly had good knowledge of the property I was viewing and she was able to answer my questions easily.

I have renamed them Thornley Grabs. Since they took over Julian Wadden Lettings it’s been a shambles and all they care about is the income. If I want to exit they quote t&cs yet it took the council to tell me about a serious H&S issue that they ignored. They offered compensation from the contractor who surprisingly said No. Even the MD abdicated! AVOID DO NOT USE

Viewing was easy to arrange and Kelly was a dream. Very knowledgeable about the property and the surrounding area.

I had the pleasure of working with Stuart Daniels during the purchase of my flat, and honestly, I couldn’t have asked for a better experience. Stuart was incredibly thorough, always on top of timelines and communication, and such a great mediator between myself and the seller, he made what could’ve been a stressful process feel seamless. Towards the end of the journey, I also had the joy of working with Natasha Conway, who was just as responsive, supportive, and lovely to deal with. I wholeheartedly recommend Thornley Groves, not just as a fantastic estate agency, but for the absolute gems on their team. Huge thanks to Stuart and Natasha for being total pros from start to finish!

Alice was an absolute star in helping us settle into our new home! Her efficiency and friendliness made the whole process a breeze. She was not only professional but also incredibly knowledgeable, providing us with all the information we needed. We can't thank her enough for making our move so smooth and stress-free. Alice, you're a superstar!

I’ve just come back from viewing a house with Kelly McDermott and had to give feedback on the overall experience. I’ve viewed quite a few homes recently and met a lot of different estate agents. Kelly made me feel at ease straight away. She was so personable and gave me really helpful advice on what I could do to the property. I also appreciated that Kelly allowed me to go round at my own pace. I didn’t feel rushed and left feeling uplifted. Thanks so much Kelly for giving me expert advice in a really friendly manner!

We received excellent customer care from Charlene Ginty . She was both friendly and professional.

They need to let you know the landlord you’re going to rent from they start as if the properties is theirs only for you to end up with horrible landlord like Amco management

Very difficult to contact. Most of the time out of desk. No One Point Contact End of the year income-expenditure provided was very good.

Great service and communication, 2 attributes you need as a landlord when trusting your property to an agent. I dealt with Karen at the Prestwich branch and found her down to earth and helpful in arranging new tenants for me and good follow up communication after viewings. Also a shout out to her colleague Amanda who was equally helpful in processing the admin for the rental in a super efficient way.

Throughout the process of finding new tenants for my property, I was kept informed and up to date. I was guided as to what I should be considering when selecting new tenants (this is fairly new to me). There was a steady stream of prospective renters viewing the property. Karen Filson, who dealt with my property was wonderful. She was very easy to talk to, would always return my calls and worked hard to find new tenants.

I don’t usually leave reviews but Kelly really deserves one. We had such a lovely experience with Kelly! She was so kind, patient and incredibly helpful throughout. She made us feel so comfortable and welcome even our baby adored her and couldn’t stop smiling whenever she was around. And that says a lot! Kelly is not only fantastic at her job but her warm personality really sets her apart. It’s clear she’s in the right profession, you can tell she truly cares. Thank you Kelly for your great service. It truly meant a lot to us.

Really great experience with Kelly, she was insightful and really helpful with all the questions I had - I hate dealing with estate agents but she has changed my mind!