TH
Thornley Groves Estate Agents
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Terrible post-tenancy deposit protocol
Following a recent tenancy with the team at Thornley Groves Southern Gateway, the agency has been witholding over £1,500 in a secured tenancy deposit for six weeks with little to no communication, despite confirming that they have an initial valuation for the very minor deductions. The team don't answer emails, don't respond to calls and generally aren't concerned that they're witholding such a large sum of money from us despite us repeatedly emailing and calling for an update. The situation is serious enough that we're reviewing legal options going forward as we have no confidence they will release the deposit back to us.