Thornley Groves Estate Agents Reviews

Emma Slabbert is our managing agent for our apt. in Sale Manchester. Emma is most helpful and promptly responds to all our requests making our relationship with Thornely Groves the best it’s ever been in 20 years. We hope she remains our agent for the future .

I have used Thornley Groves to manage my properties for 7 years. Service has always been first-rate. Akash Aponsu has been my Property Relationship Manager for a number of years, and more recently Imogen Windsor. We have recently had a difficult handover from a long-term tenant. The tenant had been excellent but has had to move out because of a very serious medical problem and Imogen has been tremendous in resolving his move out. (Communication with him had been very difficult because of his condition) At all stages Imogen has assisted the tenant and his relatives, and has kept me updated. Very pleased with how matters have been concluded.

I had lot of issues with the property at different time in 2 years time. Atlast as the property was having construction related issues Amanda helped me to get an early release from contract without me losing a pound and she helped me get a compensation as well. Her process speed was slow as there was dependency issues but the results were positive for me. Appreciate her support. Thanks to Mathew and Charlene as well.

Yet again you have failed my daughter and her partner. Black mould is getting worse,and now water is pouring in from the bathroom ceiling. No one is interested in helping them but you are quick to take their rent money. Shameful. Months of your company deflecting any responsibility for the problems

I have been renting a property from Thornley Groves for the past 2 years, and the lack of communication and professionalism from the team is quite shocking. We have been passed around several property managers without any communication, meaning that when there has been issues within the home, and we’ve telephoned, we have been told multiple times it is not their concern as they are no longer our property manager. Furthermore, in emergencies it is impossible to get in contact with anyone. We are currently dealing with a leak that has seeped through 2 stories in our building, with no response from any of the team, all numbers available on the website going to voicemail. On the topic of poor communication, due to our property being a student rental, we have had several house viewings. Many of which have been moved, cancelled and arranged with 0 communication to us, resulting in the team coming in while we sleep, and viewing our rooms while we are asleep, which is completely inappropriate and unacceptable. Unfortunately, the company also cannot keep track of deposits and their tenants. We renewed our contract for our property for a second year, but changed some of the tenants. One of the tenants who has left has still not received his deposit back, and a current tenant hasn’t paid one, and the team hasn’t taken any notice! Furthermore, we informed the team multiple times that we had renewed our contract (and signed new tenancy agreements), yet were still told we were expected to vacate the property. Even upon correcting the team, they continued to send information to old tenants, completely oblivious to their mistakes. When we first moved into the property, it was disgusting. The property had not been cleaned, including dead insects all over the property, “mess” in the toilet, and the house was unliveable. The floorboards were not secure, mould in the bathrooms, holes in the walls and broken locks. Only half the issues were fixed upon moving in, and we still deal with many of the broken parts of the home. Overall, Thornely Groves have awful communication with the tenants, and unfortunately it seems they like to take advantage of their student tenants. I have been advised to write a formal complain, but due to the experience I’ve had, I doubt they would reply.

Quality service and very professional job.

I've been a client of TG for about 20 years and have always received a satisfactory service from what is a very large company. However, there has been a recent breakage of the glass in my patio door which seemed to present a problem to my property manager. He was replaced by James Hoyle, who took control of the situation from the outset and together with Gabrielle Roberts, worked tirelessly to ensure the problem was resolved in time for the new tenant to move in. James kept me informed every step of the way and is a credit to both himself and TG. Gabrielle likewise, liaised closely with the new tenant up to and including him moving into the property. This success story was a perfect example of excellent teamwork between James and Gabrielle. Keep up the good work guys and thankyou! Peter Taylor

I have used Thornley Groves to manage my rental properties for over 10 years. I have found them to act in a timely, professional manner at all times. Recently, my main contact has been with Emma Slabbert who has excelled in providing excellent property management and communications throughout.

Kelly McDermott, thanks for showing the property in Salford! Appreciate the welcoming manner, taking time to know our requirmwnts and informed answers

My overall experience with Thornley Groves is positive. The property is managed by Akash Aponsu​​​​, who was very helpful in solving the maintenance issues I was experiencing. His service was very professional.

Thornley Groves took over from Denton Clark and I've had a very pleasant and very active lady called Emma Slabbert looking after me since then she's really good she gets back to me ASAP and resolves problems very quickly she's very professional and very well mannered she seems very organised and helpful and is a real credit to Thornley Groves

I have used Thornley Groves services for renting out an apartment for the last 6 years and have been really pleased with the service provided by this company especially when dealing with a problem tenant. Emma Slabert deserves special mention in this regard as she made sure I was fully compensated by the Reposit scheme and managed the situation well. Many thanks Emma

I have a very good continuity of contact with Emma and always receive a prompt response to any issues arising in regard to the management of my property.

Kelly Mcdermott was really helpful and answered all my questions, was really polite to the current tenants as well and offered to help me further with my search for a home

Emma Slabbert is a wonderful property manager - she always replies quickly & deals with issues promptly :)

I would definitely recommend Lucy Clegg for her efficiency and professionalism Thank you again Lucy x

The most unprofessional and quite frankly useless company I have ever had to deal with. Within the year and a half I rented from them I was passed around different property managers without them bothering to update me so I never knew who I could contact. During the tenancy they constantly increased the rent, despite the fact there was on-going cladding works (which they neglected to make me aware of) so I was living on a construction site with no view out of my window and no peace and quiet throughout the week. When I raised this issue, I was conveniently ignored. Towards the end of my tenancy I reported an leak from the flat above that was causing black mould to grow and spread in the bathroom. From the date of reporting the issue (08/12/23) to the date of writing this review, the repair has STILL not been completed. The company have acted with a complete lack of competence, not reporting the issue to building management, passing the blame and lying to Salford City Council. Their staff are rude and completely useless. The lack of professionalism is astounding. (I have submitted a formal complaint on the 19th January 2024 which was brushed off so don't bother replying to this telling me to do so.)

My experience with Thornley Groves has always been very good. They manage my rental properties and I have found them professional, efficient and friendly. Akash Aponsu always responds quickly and comprehensively to any queries that regard to my property.

Very good service by James Gatter to find the right rental house in the Altrincham area. Akash Aponsu is managing the property and all service/maintenance issues. Luckily, we haven't experienced many but I must say that his service is very professional and efficient.