Thornley Groves Estate Agents Reviews

Thank you Emma Slabbert at the Altrincham branch for being helpful with her service today. It is always great when you can plan meetings at a suitable time for both parts.

Helpful agent.

My property Manager, Aun Shah,has been doing an excellent job arranging various contractors to carry out works at my property recently and kept me informed of the progress. Greatly appreciated!

Very convinient in dealing. Provide clear information

Amber, Karen and Amanda from the Prestwich office have provided a constant superb service. Always friendly and happy to help. I highly recommend them to anyone looking for a letting agent.

Emma Slabbert in the Altrincham office has started managing my properties. She’s been an excellent support - answering my questions promptly, ensuring I receive rental payments promptly and all at a reasonable cost. I can trust that the property is in good hands.

Leigh our manager has helped through difficult times and with her diligence and patience we has found a working solution

I've been working with Aimee Hobson and Keeley Child for 6 months now, what a big asset to the team! A breath of fresh air to deal with such a proactive team who are very responsive. They are professional to work with whilst remaining personable. It is an honour to work alongside you both and the wider team and I'm excited to see where the future leads.

Thornley groves have been excellent especially Imogen Windsor in the Altrincham office, quick responses, great communication and really helpful!

DO NOT RENT WITH THORNLEY GROVES We had the absolute worst, most traumatic time renting with them. It resulted in us having to leave our tenancy early due to horrific unsafe living conditions. We had issue after issue with both the property and the landlord. As soon as we handed over the money to them and signed our first tenancy agreement, there was an immediate change in how they treated us. We had three different property managers during our tenancy, the first two genuinely never answered their phones once. It would take weeks and weeks to receive a response from them. For example, the electricity went out in our entire house and we didn’t receive a response for two weeks. Our final property manager, Imogen Windsor, was half decent at the start when they were new but changed very quickly to also not answering their phone. We figured out they had our numbers blocked as they only answered our calls when his our caller ID. It’s clear that the staff are trained to manipulate you as that’s what Imogen started to do. We had consistent issues with leaks, damp, mould and mushrooms during the last year of our tenancy. From June 23, when it rained heavily, water would pour through the ceiling in our bedroom as the window wasn’t sealed from the outside. This was not resolved until Feb 24, weeks before we were due to move out. It was a fight to get this done. Our concerns were repeatedly ignored, the landlord was never happy with the quotes from the many many contractors that were sent round. In May 23, we reported damp in the kitchen. This led to black mould and mushrooms growing. Eventually, in Oct 23, water started pouring through a light fitting. Nothing was done for over a week. The advice from Thornley Groves was to “just scrape off the mushrooms”. They told me they were worried the ceiling would fall through - this had a severe impact to my mental health as I spent days and days thinking this would happen. I hardly slept for a week because of how anxious I was. After a week, they sent a contractor to our house to replace the roof on the kitchen extension with vague notices but no confirmed attendance. As a woman in the house alone at the time, witnessing two men in a white van pulling into your drive and walking round the back of the house was deeply traumatic. I denied them entry as by this point, the stress of the leak had driven my anxiety sky high. They then sent us an invoice for £300 for a missed appointment. Charlene Ginty, from Thornley Groves, called me regarding this and gaslit me the entire phonecall. Despite me being incredibly upset, she repeatedly cut me off, told lies and spoke to me in such a vile way. Any time I’ve spoken to her, she has been deeply unprofessional and rude. We were bullied into paying the invoice as they threatened to dispute it at the end of the tenancy. In Jan 24, we had another leak upstairs in the spare bedroom. We had more black mould, more damp and then water streaming down the walls when it rained. We had to get rid of furniture that was damaged by the leak. This wasn’t resolved until mid Feb 24, just weeks before we moved out. We are completely traumatised as a result of renting through Thornley Groves. We are both physically impacted by living in a property with so much damp, black mould and mushrooms. Our mental health is also damaged from the way that we have been manipulated, gaslit, lied to, ignored. It got to the point where we had to ask to leave the tenancy early after the landlord denied our rent reduction ask. We asked for this after both our doctors and Trafford Council had said the property was unsafe to live in and that I had developed asthma as a result of the mould. Luckily this was accepted as we had started dreading going back to the house, it was no longer a safe home for us and had turned into a place that was anxiety inducing being in. AVOID PROPERTIES RENTED BY THORNLEY GROVES. I remember seeing negative reviews before we moved in but ignored and it’s a huge regret. The management team is specially trained to manipulate you. They are wholly on the landlords side and do not care about tenants. It’s criminal that this property has gone back into the market for an additional £450 per month. AVOID AVOID AVOID AVOID

Would like to thank Imogen for all her help. You're great at what you do!

We have been dealing with Imogen Winsdor for roughly 6 months now, I've found it extremely difficult from past experiences with other estate agents to get any remedial issues resolved, Imogen since becoming our main contact has almost instantly fixed our issues, she's is easily contactable and approachable. I've been renting properties for 10 years now and she's by far the best agent I've ever dealt with. Not one for writing reviews but credit when credits due. Thanks for everything.

Emma is our managing agent for our flat in Brooklands House, Sale Manchester. Emma is most helpful and promptly responds to all our requests making our relationship with Thornely Groves. Hope she will do her best with your agency.

Great experience with Leigh Johnson who manages my properties. She always listens to my requests and follows up with contractors. I would certainly recommend her to another landlord.

Great experience with Clare. We experienced some issues during buying process and Clare and her team communicated everything well and helped us to achieve smooth transaction of purchase our BTL property. Many thanks🙏🏻

I can honestly say that Leigh Johnson at TG in Monton has been a star ..She has been in touch regularly and answers my emails promptly with answers to my questions. Leigh is very professional and has definitely gone the extra mile managing my property ..cannot thank her enough.

Leigh johnson at tg is always a pleasure to work with. FAST to contact really reliable and a big help

I was initially excited with the assistance from the lettings department. My first day moving in, has been a nightmare. The apartment not fit for purpose, black mould in both bathrooms, stains, cracks, and holes hidden by the pictures, mirrors and matts. Additionally broken taps and doors, windless that do not open, and to top it off maggots and other insects in the wash room. The advertised property, couldn’t be any further from reality. Upon viewing the property, I was shown in the dark as some lights were no working coincidentally, additionally the marks and holes covered by the previous tenants who were the active tenants. I have had 7 days without access to my own toilet. Let alone a good night sleep, due toilet leaking water into the toilet bowl. Not to mention the unhygienic standards the apartment was left in. The property management department have been nothing but useless. I couldn’t express my discomfort any further.

The service we received from both Clare and Johnny throughout our sale was second to none. Clare was super efficient, helpful and offered great advice throughout the whole process. Johnny was very kind and considerate throughout our viewing process too. We would 100 percent recommend Thornley Groves. The customer service we received was 10/10.