The Underfloor Heating Store

My old thermostat broke after 14 years, I searched online and this one come up as a good replacement, I'm so glad I picked it, it fitted like for like and it's so easy to use, you needed to have a degree to program my old one, but this one is very user friendly and best of all it was a great price and a quick delivery by a proper courier, FedEx, I would definitely use this company again.

Easy to deal with Competitive prices Quick to deliver What more can you ask for!

I purchased a Neo Heatmiser. It was for the best price available and delivery was very quick. Highly recommended!

Have purchase heating foil before. One circuit has failed after 10 years. In a holiday let, so it will be some time before I am able to install. System has been excellent since installation (2014) and the upgrade to the WiFi thermostat has made remote control simple.

Quick simple professional!!! Highly recommended!!!

I made a mistake on my order called to change the mat size, they could not have been more helpful.

I was having a few problems with the thermostat on my bathroom and kitchen underfloor heating so I called the technical team. I spoke with David and he could not have been more helpful - walked me through all the functions on the app and helped me figure out where I was going wrong. Top class customer service!

Excellent service and technical knowledge.

I was unsure as to what products to buy. I had put 4 item into my basket ready for purchase, but after calling the sales team and discussing my project, they suggested 3 completely different products, saving me over £200. I also did not have to screed my floor as planned saving me another £1400. Can't thank David enough for his service.

Very professional and friendly service. Was given great advice regarding the most appropriate underfloor heating products for flooring being used. Ordering process was easy and products delivered 2 days later. Highly recommend.

We placed the order and were informed of the delivery date, the order arrived as expected

Brilliant service

Very quick delivery- ordered one afternoon arrived next morning. What more can you ask?

Brilliant service 👏 I ordered a radiator and in my wisdom I ordered the wrong type,so after a quick phone call they had it all sorted for me,cant rate this company high enough they got me out of a pickle which was all my fault,no fuss no hassle just a brilliant customer service 10 stars for me brilliant

Great experience. Website easy to navigate and pay, delivery super quick

Very helpful and knowledgable sales staff who were happy to work with me through speccing my project with multiple back-and-forth.

I was impressed anyway with the efficiency of The Underfloor Heating Store, but what has prompted me to write a review was the kindness and efficiency of its Customer Services Dept. When I called, the phone was answered promptly and I was through to someone who was exceptionally kind and helpful. I had suffered a significant bereavement and was out of time for resolving a mistake at our end. The company very kindly (and generously) waivered its returns policy and sorted everything out for me, all within the call. The human touch - so often missing these days. It was a very stressful time, and their kindness was much appreciated. (PS I'll just quickly take this opportunity to recommend the Heatmiser neoStat V2 Thermostats which have made my life so much easier and energy efficient.)

Great conversation with the customer services team about my requirements made sure I ordered the right stuff. Super-fast delivery too. Looking forward to getting the heating installed.

Not only an impressive range, but the technical team have the product knowledge to guide purchasing discussions and advise on instalment.

I have purchased full electric UFH and after when everything was done there is no app for android system. Telling me there is - NO there isn't. Why you lying people. There is an app for iOs system not for android. Please prove there is for android. I have tried that many times and failed and now I have thermostat with no app. I would like to swap ofocourse for FREE for something which is working. It has to go to trading standards