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HomeShopping & FashionThe Underfloor Heating Store Reviews

The Underfloor Heating Store

4.689 out of 5 stars
4.689 out of 5 stars
4.7
|Excellent|1,000 reviews

TrustScore

4.7
4.689 out of 5 stars
Excellent
5 out of 5 stars
872
4 out of 5 stars
50
3 out of 5 stars
19
2 out of 5 stars
13
1 out of 5 stars
46
1,000 reviews in total

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Featured Reviews

4/4 slots
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POPULAR
Paula O’Connor
Paula O’Connor
5 out of 5 stars
5/5

Very quick delivery free of charge and…

Very quick delivery free of charge and easy to cut tile backer board

🔥 High engagement
POPULAR
gm
gm
4 out of 5 stars
4/5

Resonable price

Resonable price. Fast delivery.

🔥 High engagement
POPULAR
Ben Ross
Ben Ross
1 out of 5 stars
1/5

Out of stock

I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the p...Read more

🔥 High engagement
POPULAR
customer
customer
5 out of 5 stars
5/5

Good product well priced ,

Good product well priced , Came promptly

🔥 High engagement

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Mark Bowring
Mark Bowring
1 reviews
9 months ago
5 out of 5 stars

Great thermostat

My old thermostat broke after 14 years, I searched online and this one come up as a good replacement, I'm so glad I picked it, it fitted like for like and it's so easy to use, you needed to have a degree to program my old one, but this one is very user friendly and best of all it was a great price and a quick delivery by a proper courier, FedEx, I would definitely use this company again.

Helpful?
Gary Wade
Gary Wade
1 reviews
9 months ago
5 out of 5 stars

Easy to deal with

Easy to deal with Competitive prices Quick to deliver What more can you ask for!

Helpful?
Ruminder
Ruminder
1 reviews
9 months ago
5 out of 5 stars

Great service and price!

I purchased a Neo Heatmiser. It was for the best price available and delivery was very quick. Highly recommended!

Helpful?
Roger Bennett
Roger Bennett
1 reviews
9 months ago
4 out of 5 stars

Have purchase heating foil before

Have purchase heating foil before. One circuit has failed after 10 years. In a holiday let, so it will be some time before I am able to install. System has been excellent since installation (2014) and the upgrade to the WiFi thermostat has made remote control simple.

Helpful?
Linas Kukta
Linas Kukta
1 reviews
9 months ago
5 out of 5 stars

Quick simple professional!!!

Quick simple professional!!! Highly recommended!!!

Helpful?
Gregory Rayson
Gregory Rayson
1 reviews
9 months ago
5 out of 5 stars

Excellent telephone support

I made a mistake on my order called to change the mat size, they could not have been more helpful.

Helpful?
Lee
Lee
1 reviews
9 months ago
5 out of 5 stars

Awesome customer support

I was having a few problems with the thermostat on my bathroom and kitchen underfloor heating so I called the technical team. I spoke with David and he could not have been more helpful - walked me through all the functions on the app and helped me figure out where I was going wrong. Top class customer service!

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Stephen Stubbs
Stephen Stubbs
1 reviews
9 months ago
5 out of 5 stars

Excellent service and technical…

Excellent service and technical knowledge.

Helpful?
Dave Hartnell
Dave Hartnell
1 reviews
9 months ago
5 out of 5 stars

Great service and value for money

I was unsure as to what products to buy. I had put 4 item into my basket ready for purchase, but after calling the sales team and discussing my project, they suggested 3 completely different products, saving me over £200. I also did not have to screed my floor as planned saving me another £1400. Can't thank David enough for his service.

Helpful?
Andrew
Andrew
1 reviews
9 months ago
5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. Was given great advice regarding the most appropriate underfloor heating products for flooring being used. Ordering process was easy and products delivered 2 days later. Highly recommend.

Helpful?
customer
customer
1 reviews
9 months ago
5 out of 5 stars

We placed the order and were informed…

We placed the order and were informed of the delivery date, the order arrived as expected

Helpful?
LITTLETHORPE KITCHENS
LITTLETHORPE KITCHENS
1 reviews
9 months ago
5 out of 5 stars

Brilliant service

Brilliant service

Helpful?
Andrew
Andrew
1 reviews
9 months ago
5 out of 5 stars

Very quick delivery- ordered one…

Very quick delivery- ordered one afternoon arrived next morning. What more can you ask?

Helpful?
Robert
Robert
1 reviews
9 months ago
5 out of 5 stars

Brilliant service 👏 I ordered a…

Brilliant service 👏 I ordered a radiator and in my wisdom I ordered the wrong type,so after a quick phone call they had it all sorted for me,cant rate this company high enough they got me out of a pickle which was all my fault,no fuss no hassle just a brilliant customer service 10 stars for me brilliant

Helpful?
Mark Walker
Mark Walker
1 reviews
9 months ago
5 out of 5 stars

Great experience all round

Great experience. Website easy to navigate and pay, delivery super quick

Helpful?
Henry Flitton
Henry Flitton
1 reviews
9 months ago
5 out of 5 stars

Very helpful and knowledgable sales…

Very helpful and knowledgable sales staff who were happy to work with me through speccing my project with multiple back-and-forth.

Helpful?
C Cox
C Cox
1 reviews
9 months ago
5 out of 5 stars

Above and beyond

I was impressed anyway with the efficiency of The Underfloor Heating Store, but what has prompted me to write a review was the kindness and efficiency of its Customer Services Dept. When I called, the phone was answered promptly and I was through to someone who was exceptionally kind and helpful. I had suffered a significant bereavement and was out of time for resolving a mistake at our end. The company very kindly (and generously) waivered its returns policy and sorted everything out for me, all within the call. The human touch - so often missing these days. It was a very stressful time, and their kindness was much appreciated. (PS I'll just quickly take this opportunity to recommend the Heatmiser neoStat V2 Thermostats which have made my life so much easier and energy efficient.)

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Paul Mellor
Paul Mellor
1 reviews
9 months ago
5 out of 5 stars

Excellent pre-sales support & fast delivery

Great conversation with the customer services team about my requirements made sure I ordered the right stuff. Super-fast delivery too. Looking forward to getting the heating installed.

Helpful?
MrHass
MrHass
1 reviews
9 months ago
5 out of 5 stars

Great Technical Support

Not only an impressive range, but the technical team have the product knowledge to guide purchasing discussions and advise on instalment.

Helpful?
Maciej Kowalski
Maciej Kowalski
1 reviews
9 months ago
1 out of 5 stars

Liars of the app for android !!!!

I have purchased full electric UFH and after when everything was done there is no app for android system. Telling me there is - NO there isn't. Why you lying people. There is an app for iOs system not for android. Please prove there is for android. I have tried that many times and failed and now I have thermostat with no app. I would like to swap ofocourse for FREE for something which is working. It has to go to trading standards

Helpful?
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Shopping & Fashion

Review summary

Reviewers consistently report positive experiences with The Underfloor Heating Store. Customers often highlight service, delivery, great, good. A minority mention drawbacks around delivery, order, service, ordered. Overall sentiment is strongly positive with an average rating of 4.7 stars across 1000 reviews.

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Based on reviews, created with AI