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HomeShopping & FashionThe Underfloor Heating Store Reviews

The Underfloor Heating Store

4.689 out of 5 stars
4.689 out of 5 stars
4.7
|Excellent|1,000 reviews

TrustScore

4.7
4.689 out of 5 stars
Excellent
5 out of 5 stars
872
4 out of 5 stars
50
3 out of 5 stars
19
2 out of 5 stars
13
1 out of 5 stars
46
1,000 reviews in total

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Featured Reviews

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Paula O’Connor
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5 out of 5 stars
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Resonable price. Fast delivery.

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Good product well priced , Came promptly

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James turney
James turney
1 reviews
about 1 year ago
3 out of 5 stars

Ordered stuff

Ordered stuff, was delivered now stop sending me emails every bloody day.

Helpful?
Tim
Tim
1 reviews
about 1 year ago
5 out of 5 stars

good service

good service

Helpful?
Mr Goodman
Mr Goodman
1 reviews
about 1 year ago
4 out of 5 stars

Excellent fast prompt service can’t…

Excellent fast prompt service can’t rate em but noigh

Helpful?
RP
RP
1 reviews
about 1 year ago
5 out of 5 stars

All interactions were positive

All interactions were positive, responsive and professional. Great service. Thank you.

Helpful?
its4ken
its4ken
1 reviews
about 1 year ago
5 out of 5 stars

Happy to use again

Happy to use again. Great service.

Helpful?
Simon K
Simon K
1 reviews
about 1 year ago
4 out of 5 stars

Trust the tech section

Trust the tech section! Needed some help with the more esoteric features of my underfloor heating setup. Took a while to get through as no answer from Customer Services. However took the tech route and Callum was brilliant. Took me through setting up and sent videos for back up. Moral of the story- get through to the tech section of any moderate sized company and they will always help - and often go the extra mile. So 5 for Callum but no response from Customer Service hence dropped star (sure they would be just as nice if you got through though) Friendly company would say. Thanks

Helpful?
Consumer
Consumer
1 reviews
about 1 year ago
5 out of 5 stars

Spot on assistance from Joe

I called the underfloor Heating store a while back and found the service from Joe to be spot on. He got back to promptly when I asked a simple question but one which I needed guidance on . I would highly recommend this company!! Keep your the good work guys!!

Helpful?

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R Stubbins
R Stubbins
1 reviews
about 1 year ago
5 out of 5 stars

Easy purchasing experience

Easy to navigate website; quick delivery; great communication from placement of order to receipt of goods.

Helpful?
A very happy customer
A very happy customer
1 reviews
about 1 year ago
5 out of 5 stars

Quick and easy to order and it arrived…

Quick and easy to order and it arrived exceptionally quickly.

Helpful?
Mr Geoffrey Gelardi
Mr Geoffrey Gelardi
1 reviews
about 1 year ago
4 out of 5 stars

Helpful and Knowledgeable.

Phone took a little to long to answer but once i got through to the tec engineer they where very helpful and knowledgeable.

Helpful?
Elena Odyssea
Elena Odyssea
1 reviews
about 1 year ago
5 out of 5 stars

Brilliant experience with the under…

Brilliant experience with the under floor heating store. Joe in Tech was really helpful in helping me connect my thermostat to the wifi. I haven't had an issue with my order or any previous ones ive made. Would 100% recommend!

Helpful?
Julie Worthingtom
Julie Worthingtom
1 reviews
about 1 year ago
1 out of 5 stars

Advertising standards issues

Placed order with them only to realise it is the same business as underfloor heating direct. To my disgust the only difference other than almost double the price , was a sleeve the mat came in. So I basically paid double for some packaging. I will be reporting them to ASA. I can see I’m not the only one to have misled, so I would recommend checking their sister sites before you pay twice for the same thing.

Helpful?
Behram
Behram
1 reviews
about 1 year ago
5 out of 5 stars

Very quick and professional as always.

Very quick and professional as always.. thank you Joe

Helpful?
M McGoo
M McGoo
1 reviews
about 1 year ago
2 out of 5 stars

Expensive. Even after 'discount'. Shop around....

So called 'kit' would have been cheaper if I had purchased the components separately. The seemingly permanent 'sales' and 'clearance' prices are a gimmick. Shop around online and you'll find that they are overpriced - even compared to 'other' sellers who apparently operate from same address as them!

Helpful?
Stephen Simons
Stephen Simons
1 reviews
about 1 year ago
5 out of 5 stars

Clear and simple to understand

The website was easy to use and the information available was very helpful. Ordering was simple and the order was delivered quickly and on time.

Helpful?
D Burch
D Burch
1 reviews
about 1 year ago
5 out of 5 stars

Good informative website and goods are…

Good informative website and goods are dispatched quickly Would always recommend 👍

Helpful?
Simon Bigrave
Simon Bigrave
1 reviews
about 1 year ago
5 out of 5 stars

Quick delivery

Quick delivery, great communication and great priducyy

Helpful?
Mr Ian Holden
Mr Ian Holden
1 reviews
about 1 year ago
5 out of 5 stars

Good price

Good price, received promptly

Helpful?
Simon Bond
Simon Bond
1 reviews
about 1 year ago
5 out of 5 stars

Dealt with dom

Dealt with dom, this is exactly how every company should be, helpful informative, and items in stock, next day delivery! Recommended (crown developments)

Helpful?
Paul
Paul
1 reviews
about 1 year ago
5 out of 5 stars

Ordered on Saturday lunchtime

Ordered on Saturday lunchtime, goods arrived 10:30am on Monday morning. Not installed the UFH yet

Helpful?
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Review summary

Reviewers consistently report positive experiences with The Underfloor Heating Store. Customers often highlight service, delivery, great, good. A minority mention drawbacks around delivery, order, service, ordered. Overall sentiment is strongly positive with an average rating of 4.7 stars across 1000 reviews.

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Based on reviews, created with AI