Good Customer Services
Good Customer Services

9 months ago
I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue... See more
9 months ago
Fast response and reasonably priced air fares.
9 months ago
Quick service and helpful staff
Good Customer Services
Great service.Much appreciated.
Kevin was great help and went the whole 9 yards to help me great service
great comunication, convince price, helpful guides, and satisfy experience
Ronny was amazing! He was very patient while booking a business trip for four people to Mexico. There was a last-minute change where one of the travelers had to fly in on Sunday instead of Friday. Ronny ensured that all of our needs were met and secured the best price possible. If you need assistance with bookings, ask for Ronny—he's the man who can make it happen! Thanks, Ronny, for your professionalism and great communication. You made this last-minute booking stress-free and easier than if I had booked through another service. I will definitely be using your services for all future bookings!
Sofia promptly helped me (I haven’t expected to get answer in 10mins)😅 and she shared exactly what was needed without raising tickets, billion of additional queries, etc. fantastic service! Thank you so much!
Very quick finding ideal flight at a great price
Amazing Communication and very helpful highly recommend
I had to attend a conference in the USA. Travel house offered an great price on a slightly less usual itinerary, and it worked out perfectly. They send you lots of very clear emails and it was all in order. Definitely would use them again.
Kevin was very professional and helpful and helped us make our travel booking smoothly, will definitely be using this company again
Amazing deal on flights compared to other major operators. Sofia has been extremely prompt with answering my queries and amended an error on my e-ticket within 30 mins of my email. Keep up the good work!
Easy to book ticket ,cheapest fare,prompt booking and confirmation from them as well as Airlines Their service was beyond my expection.
Found a great flight, however, when I attempted to book ticket, the website returned "Booking Declined". No other information was provided. However, when I did another search and a the flight was still listed as available.
Aaron has been a great help finding a great deal for my upcoming business trip to the US with British Airways. Even with the competitive price, he did it. I really appreciate your patience ,calmness, professionalism and hard work to find the best deal for me. I highly recommend Aaron and i will come back for more bookings.
Fantastic website. I searched through Skyscanner for my flight and The Travel House was amongst the agents to be directed to. I checked out the reviews first and i am really glad I did. Really easy to buy my flights. I queried a couple of things via the WhatsApp chat option and I received replies almost immediately. My e-tickets came less than an hour of making the booking. I would definitely recommend this website and I would use them again.
Speaking to Ronnie with regard to booking my flight made the experience clear and straight forward.
They were really responsive on WhatsApp. Really good prices and had great customer service from Stella. Also the tickets came really quickly. Overall great experience would book again!
Very efficient service - being able to speak directly to Aaron made things very easy, even with a rebooking. Recommended.
Stella Samson was a star and sorted out flights and getting seats together with the kids, which was important to us Thanks very much Will use you again
booked last minute flight more than half price off compared to booking direct with airline, online check in link came within five minutes after payment.
Based on analysis of 32 reviews rated 1-2 stars for The Travel House
“They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation”
“To make matters worse, they have not provided any valid evidence of a refund”
“Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different...”
“I am absolutely appalled by my experience with The Travel House”
“I booked a return flight from London to Colombo with Sri Lankan Airlines with Travel House yesterday”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The Travel House is a UK-based travel agency specializing in affordable flight bookings, including both economy and business class options. The company offers a user-friendly platform where customers can search and compare flight deals from over 130 airlines, ensuring they find competitive rates for their desired destinations. The Travel House caters to a diverse clientele, including vacationers, business travelers, and groups seeking tailored travel solutions. In addition to flight bookings, The Travel House provides a range of travel services, including customized vacation planning and group tours. The agency is fully ATOL bonded, ensuring a secure ticket booking experience for its customers. With a team of trained travel experts available for assistance, The Travel House aims to deliver reliable and cost-effective travel solutions to meet the needs of modern travelers.
The Travel House garners overwhelmingly positive feedback, with many customers praising the fast response times and helpful staff during the booking process. Reviewers frequently highlight the efficiency of the service, noting that booking confirmations and e-tickets are received quickly, often within hours. Consumers appreciate the competitive pricing, with several mentioning that they found lower fares compared to other platforms. However, a small number of negative reviews express serious concerns about ethical practices, with claims of fraudulent behavior and issues related to payment acceptance. Despite these critical voices, the majority of feedback reflects satisfaction with the overall experience, particularly regarding the professionalism of agents like Russell and Henry.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.