9 months ago
I am absolutely appalled by my experience with The Travel House. This company is operating unethically and should be avoided at all costs. They accepted full payment for a booking but failed to issue... See more
9 months ago
Fast response and reasonably priced air fares.
9 months ago
Quick service and helpful staff
I have booked a flight and I saved quite a bit compared to the airline website. I have received the ticket within 24hrs. I liked also the fact that I was contacted a couple of days later and I was offered help with hotel booking etc..It seamed like a real travel agency with real people :)
Steven was so efficient and helpful, would definitely use again. Best prices also
Excellent service. A quick whatsapp exchange with the team saved me a significant amount on a listed price...
Yet again Travel House shows great customer service still exists. Great service today from Simon Clark on a booking due to weather issues in the US - in less than 5 mins had worked out a different routing for me that was better than my original one changed it on line whilst I held emailed me my new ticket and all within that 5 minute period.... unbelievable service
Austin gave me a call after a flight booking and provided me with a better option in terms of airline. Great service!
Kevin was brilliant really helpful great flight fast service
When a winter storm affected our flight plans, Nicky from The Travel House stepped up incredibly to liaise with the airline so fast to arrange later flights to avoid storm delays. Fantastic service, 5* service!!!!
I received excellent customer service at The Travel House as there was a mistake on my e-ticket. Thanks to Austin Rees that solved the problem quickly.
Awesome and fast service by Austin and the team.
Great Prices and Service. Very good pricing and exceptional customer service from Austin Rees.
Thanks for a quick and easy way to book flights at a very competitive price. Aaron was very helpful and efficient.
After making a mistake while booking a flight online , The Travel House and Austin have kindly gone to great lengths to rectify and refund me . l would highly recommend The Travel House for their help and understanding in any future bookings l make . Thank you from Adrian
Our flights got changed and weren’t preferable, Rose assisted me greatly to ensure we got different flights with suited our plans. Thanks Rose
This was the second time I've bought tickets from The Travel House. I was really impressed - they are super competitive.
Very fast and thorough service, and amazing prizes. Shout out to Austin in customer support who managed to shift some flights around for me
Rose was great!
There was a mistake in the booking form and I emailed the company. I received a reply really quickly and the error was rectified easily. Lots of apologies to me which was nice. Great service
Austin was super helpful in assisting us with rebooking a return to extend our stay while abroad on Boxing Day. Austin on WhatsApp was able to understand and handle all arrangements for us with zero fuss and there seemed to be none of the usual automated delays and miscommunications with online chat services were an issue. Really made for easy and efficient handling. Thank you!
Is my first time buying flight ticket with The Travel House and they very quick sorting out the ticket. I would use The Travel House again. Recommended.
Austin Rees was so very kind and patient, giving me clear and precise instructions to assist in my booking and resolving my error without question.
Based on analysis of 32 reviews rated 1-2 stars for The Travel House
“They accepted full payment for a booking but failed to issue any e-ticket or booking confirmation”
“To make matters worse, they have not provided any valid evidence of a refund”
“Title: Fraudulent Travel Company – Beware of "The Travel House" I was searching for affordable flights on different...”
“I am absolutely appalled by my experience with The Travel House”
“I booked a return flight from London to Colombo with Sri Lankan Airlines with Travel House yesterday”
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The Travel House is a UK-based travel agency specializing in affordable flight bookings, including both economy and business class options. The company offers a user-friendly platform where customers can search and compare flight deals from over 130 airlines, ensuring they find competitive rates for their desired destinations. The Travel House caters to a diverse clientele, including vacationers, business travelers, and groups seeking tailored travel solutions. In addition to flight bookings, The Travel House provides a range of travel services, including customized vacation planning and group tours. The agency is fully ATOL bonded, ensuring a secure ticket booking experience for its customers. With a team of trained travel experts available for assistance, The Travel House aims to deliver reliable and cost-effective travel solutions to meet the needs of modern travelers.
The Travel House garners overwhelmingly positive feedback, with many customers praising the fast response times and helpful staff during the booking process. Reviewers frequently highlight the efficiency of the service, noting that booking confirmations and e-tickets are received quickly, often within hours. Consumers appreciate the competitive pricing, with several mentioning that they found lower fares compared to other platforms. However, a small number of negative reviews express serious concerns about ethical practices, with claims of fraudulent behavior and issues related to payment acceptance. Despite these critical voices, the majority of feedback reflects satisfaction with the overall experience, particularly regarding the professionalism of agents like Russell and Henry.
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