The Travel House Reviews

The Travel House false advertises their airplane tickets with additional cabin baggage included. Immediately after I booked the ticket one of their representatives called me to inform me that additional cabin baggage is not included, only a handbag. I have screenshot of the ad. I would gladly share it. However there is no attachment option here.

As per others on here, they took my money for one set of flights and then unilaterally changed the dates and times and asked me to pay for the changes, blaming the airline. However, this is illegal, as this is considered a "Significant Change" under law: Significant Changes A significant change is one that substantially alters the main terms of your contract. Common examples include: -Flight cancellations. -Changes to flight times that affect your travel plans (e.g., moving the flight by several hours or to another day). -Change of departure or arrival airport (especially if it results in extra travel or costs). -Downgrade in travel class. -Adding additional stops or rerouting a direct flight. Under UK law, if a significant change occurs, the following rights apply: A. Consumer Rights Act 2015 (CRA) Section 49: Services must be provided with reasonable care and skill. Section 50: If specific terms were agreed upon (e.g., flight details), these form part of the contract. If the airline or agent cannot fulfill these terms, it may be considered a breach of contract, entitling you to a refund or remedy. I will be filing at the Small Claims Court and if you have been similarly impacted, I suggest you do the same.

Criminal organisation. Dealing with the sale of tickets for flights we were unable to take. Resistance to all help, false information sent to the airline. Have gathered companies house information, legislation, solicitor contributions and will be escalating. Over £1200 currently held to ransom. Do Not use.

I had a great experience with Mr. Aaron. A nice fela and with great customer service ability and skill' He made it easier and very patient

Excellent customer service from Aaron he helped me to secure a flight at a great price , way cheaper than anything else that I could find.

Austin resolved a minor issue quickly, in a friendly, professional manner and my flights were booked without delay. Email correspondence and response was very fast and my airline ticket was received within a couple of hours.

The whole experience of booking flights was simple and efficient. The follow up from Aaron was first class I will use this company again.

Was honestly worried this might be a slightly dodgy site due to the way the confirmation emails came through but great customer service, quick helpful, and most importantly the booking went without fault. Being that the price was competitive and the customer service great, we would use again.

Austin was extremely helpful when I was booking my flight and answered all my questions I had to ask! Thank you

Overall a good experience with this company, professional call handlers with good awareness of customer needs and patience with communication. Rose has been our contact and was very efficient in letting us know about a schedule change. Easy to contact and responsive team.

Fast and convenient help, Nicky was who was working with me and she was very easy to work with and got things done quick.

Had my first flight booking today. Aaron is really helpful and patient and helped me out with my tickets. He deserves a big thumb up👍 keep it up mate

Emailed a baggage query to customer service and had a very quick and helpful response, which resolved this. I then had a seating query and got the same level of personal help. Cannot fault them.

Aaron Smith was very helpful. Had a lot of issues trying to find reasonably priced flights to Dallas, but he found me a quote with ease and guided me through to payment quickly.

Aaron Smith was very helpful and patient over the phone, I'm still waiting for the tickets and to fly so I cannot comment further on the whole experience, but I'm happy to say, the phone was answered quickly and all my requests were met by Aaron, thank you!

Aaron Smith was top tier! 🌟

Very Nice. Highly satisfied with the customer service.

Very helpful and explained everything clearly.

Aaron was helpful in finding a good flight and price.

Aaron was full of knowledge and was very patient and stayed on the phone for 30 minutes to answer all of my questions and made sure i had the right flight for a good price. booked a flight within 30 minutes, quick, cheap and easy!