The Pillow Home

3/17/25 update- I would love to give an update that to this date,I STILL HAVE NO REFUND NOR ANY FURTHER RESPONSES FROM THIS COMPANY!!! Edited 3/4: The auto response from The Pillow home is the same as every negative review on this website. Contacting them with the email address they provide is pointless as I have an email thread with them, where they haven’t responded to me in weeks! And the last response from them was asking me to confirm my shipping address for an item that had been returned to them in January, even though my shipping address was correct, and it I had confirmed it in 4 other emails between December and January with the shipping company & the fake customer service email address. I have simply asked for my money back since my item was never delivered to me - it shouldn’t be stolen from me! ORDERED IN DECEMBER 2024 - SHIPPING COMPANY PIGGYSHIP NEVER DELIVERED, TRACKING INFORMATION SENT ORDER BACK TO VENDOR, PIGGYSHIP CONFIRMED IT WAS DELIVERED BACK TO THE VENDOR AS WELL. COMPANY WILL NOT ISSUE REFUND OR RESPOND TO EMAILS - LAST EMAIL FROM CUSTOMER SERVICE WAS 2/11/25 AGAIN ASKING ME THE SAME QUESTIONS THAT HAVE BEEN ASKED SINCE DECEMBER. I EMAIL DAILY WITH ZERO RESPONSE AND ZERO REFUND. DO NOT ORDER FROM THIS COMPANY. ALSO ALL OF MY NEGATIVE REVIEWS ARE CONSTANTLY DELETED!!!

I’m constantly on the go, and sleep is so important for me. This pillow has helped me wake up feeling energized and ready to tackle my day. It’s a total game-changer.

I was going to buy this pillow on FB until I decided to read some of the low Trustpilot reviews. After reading the one star reviews I decided against purchasing the pillow. On FB all reviews were extremely positive which makes me suspicious. Which is why I decided to read the reviews on Trustpilot to get honest opinion on the product.

My chiropractor recommended finding a pillow that supports proper alignment, and this one fits the bill. It’s helped so much with my neck and back pain, and I’ve even noticed an improvement in my posture during the day.

Although the shipping took a while, the delivery went well. Packaging of the pillow was ideal, it was rolled tight and wrapped securely to protect the pillow and keep the size less bulky. I wasn't sure whether this pillow would help my neck cramping at night, but it really has helped me!!

Bolt one of their pillows absolutely useless when tried to send it back to get the money back cost you 27 pound to send it to China do not buy this pillow because it is absolutely useless cost me £60.27 to send it back

Pillow has great contour for your kneck.

My partner snores a lot less since using this pillow, and I’m sleeping better because of it. It’s been a win-win for both of us!.

It’s the perfect combination of soft and supportive. I used to wake up in pain, but now I wake up feeling great every day.

After 7 pillows that left me with neck pain every morning, I’ve finally found one that’s comfy AND supportive—game-changer!

Terrible return policy and misleading information! Nowhere on their website do they clearly mention that customers must pay expensive international return shipping. I was forced to pay £26 to return a defective product, which is 30% of the item's cost. Avoid this company – dishonest policies and poor customer service! Their website shows lot of positive reivews and its obvious their website accept positive reviews only as clearly mine they choose not to publish. Beware

I have TMJ, and this pillow has been a lifesaver. It cradles my head without putting extra pressure on my jaw, and I’ve noticed a huge difference in how I feel when I wake up.

It felt a little different at first, but after a week, I can’t imagine sleeping without it. The support is incredible, and my sleep has improved so much.

Feb 25th and still haven't had my money refunded. I recieved an email 2 weeks ago advising my money would be refunded in 8-10 business days. Still nothing. Seriously, don't waste your time with this company. Still waiting for my money to be refunded for a pillow I bought and returned mid December.

Love love love this pillow ..really helped with my cervical spondylitis..I can’t tell you how it’s helping no more waking with neck pain and restless nights ..I can’t rate it enough ..very satisfied and worth the money

I’m a hot sleeper, and this pillow has been a game-changer. It stays cool and breathable, even in the middle of summer. I’ve been sleeping so much more comfortably since switching to it.

I’ve spent so much money trying to find the right pillow, and nothing worked until I found this one. It’s been a lifesaver for my neck and shoulder pain.

Don't buy this. Pillow looks nothing like advertised. Wanted badly for it to work but does nothing to prop up the neck. The wrap around arms supposedly a game changer does not work. Instead the pillow was flat and deflated. No reply yet from return request. Judging from their scripted reply to other current complaints, not confident at all that I'll b able to return this. This is just another scam product from China.

Never buy anything from this shop. I bought silk Pillow cases but the Pillow Home sent me polyester pillow cases, they will not give me a free return label - they assure me that it is slik but everyone can see that it is polyester. I have to pay for the return (ca. 361,- dkr/50€) to CHINA. I thougt I bought from USA. They are very difficult to get in touch with. I did not regret my buy THEY sent me the wrong thing, so therefore they should pay for the return/change.

I bought a wedge pillow and a spare cover in a different color. They claim that it's easy to remove the cover, and all you have to do is unzip the cover and slip the buttons through the buttonholes. The button holes are too small for the buttons, so there's no way to do that. Furthermore, the buttons, which are covered in a matching fabric, are tied to the pillow with thread, and there's no reasonable way to untie them. The thread would have to be cut. So in order to use the different color cover, I would have to sew new threads to the pillow to attach the different colored buttons. I didn't realize I'd have to do a sewing project every time I want to wash/change the cover.