Amazing customer service
Amazing customer service Very clear on the phone and very nice and helpful Also driver would not leave until money was paid in and was very kind and helpful and very clear Would highly recommend

10 months ago
Refused to by my car because it was previously registered a diplomatic vehicle. Gave no reason or explanation. Useless company, vasting my time. They mention resale restrictions and company policy mak... See more
10 months ago
Excellent service from Craig and the team the collection driver was well mannered and courteous all in all a first class experience and can recommend to anyone selling their car
10 months ago
It was really easy to do, smooth transaction. very nice people. Answered any questions and paid instantly. Would highly recommend these. My car didn’t get picked up so I took it in and they arranged t... See more
Amazing customer service Very clear on the phone and very nice and helpful Also driver would not leave until money was paid in and was very kind and helpful and very clear Would highly recommend
It was good experience overall. It took 1 hour from the Driver coming and receiving money into my bank account which could have been shortened because I gave the car photos, service history invoice to the What'sApp before hand to make it better and smoother process. Otherwise, all good.
Extremely professional service without any of the unwelcome constant harassment. The agent dealing with my sale was Joe Watts. His knowledge of the procedure involved and realistic market values were second to none. Overall highly recommended
no issues with the process what so ever promised a set amount they turned up today and within 30 minutes recieved payment as stated very easy process
Megan Sykes answered my initial call enquiring about the selling my vehicle. She gave me a very comprehensive run down as to how the process would take place if I decided to go ahead. Throughout the whole transaction she and sometimes her colleagues kept me informed of every stage of selling my car. Thanks for a very professional service I will certainly recommend your company to anyone who mentions to me that they are looking to sell their car.
The company kept me informed on everything that was happening
The communication was very good, but the price offered came down from £10,500 to £9,000 which was the final price. This reduction was dissappointing, but as they say, you always have the option to decline it.
Sold my car with The Car Buying Group and got someone to support me along the process, who kept me informed and helped with any concerns. I could contact them using WhatsApp and email which made life easier. Would definitely use them again! Also thank you to Megan Sykes who was extremely helpful throughout!
Had to sell my car quickly, luckily these guys could help out, big thank you to Megan Sykes who talked me through everything and was very clear in the process made things so much easier
Such a quick easy and hassle free way to sell a car quickly. Good communication from Megan Sykes from the start to finish very understanding and helpful. Would 100%use this service again if I ever need to sell a car. Collection fast quick and hassle free had the money up into my bank instantly. Thank you
The process was very easy to navigate, and communication clear and informative. All steps were outlined at the beginning and confirmed as we went along. The money arrived within minutes and then they drove the car away. No haggling as a guaranteed price was given prior to collection day.
I accepted a low price for a quick sale and the promise from The Car Buying Group to pay the full agreed sum “no haggling or reductions”. In fact they reduced the price by a further 18% on collection.
Megan made my experience great, no haggling on the day, extremely smooth service from the initial call, to the collection of my old car. Thanks again to Megan for all your help!
Jake was very personable on the phone without being pushy. My car was purchased at the price guaranteed, I was a little skeptical to be honest but after getting the car checked over all was good.
Paul from the Car Buying Company called me and made rhe whole process so easy. He helped increase the quote to somewhere I'd be happy with and arranged all of the information for collection that was easy and pain free.
1st staff member was brilliant, a error occurred on the system meaning my collection was cancelled, 2nd staff member well I had to start all over again , she tried to modify my agreed Price by lowering it, until the manager got involved at my request , upon collection, the valuation team requested new photos and tried to lower the price again for things they already knew about, like a service reciept. That had no milage on but was date and reg stamped! Apparently that’s not proof of a service, collection guys were independent were apologising on their behalf, but they were friendly and kept me in the loop, collection took 3 hours , they arrived just after 9. Left just after 11, tried to Say I had Paint damage and the collection company had to say there wasnt! Not the best but eventually as I had been honest in the condition they paid the agreed evaluation,
2nd time using The Car Buying Group, as before, completely satisfied with the professional service received from the first contact to collection of my car and instant payment. Special thanks to Megan for her kind assistance. These are the go to guys for a hassle free car sale!
Absolutely fantastic company. Meg dealt with buying my car. She was very polite and kept me informed all the way. I was offered what I wanted and the money was transferred straight away. Would definitely recommend and use again. 5* off me.
Quick easy payment. No hassle at all
I had a fantastic experience with exceptional service. Rich assisted me throughout the process, providing prompt and thorough information. His extensive knowledge made everything incredibly easy for me. The organization was impressive, with meticulous attention to detail. I was able to choose the most convenient location for their team to pick up the car. The check-in process was swift, and everything was handled according to our prior agreement. I was pleasantly surprised to discover that selling my car could be such a pleasure. I highly recommend this company!
Based on analysis of 46 reviews rated 1-2 stars for The Car Buying Group
“They offered me a joke price :)))”
“Would never recommend this service seems like they are trying to pry on people who don't know their cars worth and ar...”
“This company spent a long time lying to me about prices they would pay and after an i initial offer of over £30000 th...”
“Total waste of time, completely unprofessional, and deeply frustrating”
“Absolute joke and a scam”
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The Car Buying Group is a car-selling platform designed to facilitate a seamless and secure process for individuals looking to sell their vehicles. The company provided services that included instant online valuations, free vehicle collection, and prompt payment, catering to car owners across the UK. With an emphasis on customer satisfaction, The Car Buying Group aimed to create a hassle-free experience for its users, which included both private sellers and those looking to upgrade their vehicles. However, it is important to note that The Car Buying Group has ceased trading and is no longer accepting new inquiries or vehicle purchases. Customers who have previously engaged with the service are encouraged to refer to the information provided during their transactions or to reach out to the relevant parties associated with their sales. The company expressed gratitude to its customer base for their trust and support over the years.
The Car Buying Group receives high praise for its efficient and straightforward car selling process, with many reviewers highlighting the excellent service provided by staff members like Connor and Craig. Customers appreciate the ease of the transaction, noting that the process is quick and hassle-free, often resulting in instant payment. However, some consumers express dissatisfaction with the prices offered, describing them as low or even "a joke," which has led to frustration for those with specific vehicle types, such as previously registered diplomatic cars. While the majority of experiences are positive, with many recommending the service for its friendly staff and smooth operations, the complaints about pricing and offers indicate that there is room for improvement.
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