The Car Buying Group Reviews

I had a great experience with this car buying company. The staff I spoke to on the phone were incredibly friendly and helpful, making the process easy right from the start. On the day of the inspection, the team was lovely and professional. They stuck to the initial offer with no last-minute changes, which I really appreciated. Payment was made before the car was taken from my doorstep—quick, simple, and totally hassle-free. The whole process was effortless from start to finish. Highly recommend.

Good Sevice no hidden agendas

Absolutely fantastic service from start to finish - I can highly recommend

5 grand less than my ford main dealer!!!! Wankers!!!!

To The car buying group company. I bought my car in 2014, and it’s been in great condition ever since. It’s 25 years old and a lovely car. I haven’t used it in a while because it’s been in a driveway with a waterproof car cover. However, I have another car because I can’t afford both on insurance, tax, MOT, and annual services. I’m not sure if I want to get rid of it, but the thought of the scrappage scheme makes me dread it. I’m pleased that the car buying group offered me a recommended price to sell my old car, which I accepted. Of course, I’m grateful to Rana. Her company, the car buy group, are incredibly responsive to my WhatsApp and email messages, which was instrumental in helping me sell my old car. A driver named Charlie arrived promptly at my home. He inspected the vehicle, took photos, and reviewed the documents, ensuring everything went smoothly. As a result, my car has been sold.

Megan Sykes provided amazing customer service. Very polite and helpful. The whole process was quick and easy, even picking up the car and payment. Excellent company, highly recommend.

From the first contact i was so impressed by the customer service everything was explained in detail to a satisfactory end

I rarely write reviews and only then when the service is exceptionally good or bad. In this case my dealing with Connor Mountain at Car Buying Group was exceptionally good, from beginning to end. A price was agreed swiftly and the car was inspected and collected from my home within two working days. There was no further quibble about price and the drivers were polite and professional. Connor did a great job of getting me the best price for my vehicle. Highly recommended.

I had a truly dreadful experience with The Car Buying Group. After reluctantly accepting a very low offer for my car, I was told the vehicle would be collected in two days. That didn’t happen – apparently, there were no available slots, and the collection was rescheduled. After receiving the car report, I informed them (well in advance) that a yellow warning light had appeared. I sent multiple messages about this – all of which were ignored. They replied to other queries but completely dodged any reference to the warning light, despite my specific request to confirm the driver would be aware to avoid any problems at collection. On the day, the driver turned up two hours late, only to immediately say he wouldn’t take the car because of the warning light – the very issue I had tried to flag several times. I explained the reason behind it and confirmed the car was perfectly drivable, but this made no difference. What followed was a farcical chain of phone calls, back-and-forth questioning about who I’d informed, and ultimately – they refused to take the car. I was then asked to forward emails and messages as proof, which I did – but received no reply, no apology, nothing. Total waste of time, completely unprofessional, and deeply frustrating. They are happy to ignore you once they get what they want. I strongly recommend avoiding The Car Buying Group – not worth the hassle.

After the auction ending on Carwow, I was contacted within 1 hour. The representative Nathan talked me through the whole process and was very helpful with any questions I had. I was then kept updated all the way through and my car was collected on the day specified. The collection company were fantastic as well. They had to wait whilst I organised something and at no point did they hurry me or make me feel under pressure to speed things up. After the collection guys sent all the photos down, I waited around 20 minutes, then received a link to add my bank details. After this the money was transferred into my bank in minutes. From start to finish a professional and smooth experience. Highly recommended!!

Alex was fantastic, gave me a super fair price, sorted me out with a Saturday collection and put up with my annoying phone calls, in fact everyone I dealt with there was top draw.

I had previously tried to sell my car elsewhere but was having no luck due to my location being way out in the middle of nowhere. I submitted a valuation request online and I had a call almost immediately. Rich made the process very easy and straightforward. He was fantastic to speak to on the phone and I was able to clear my finance and sell the car within a few days. I'd absolutely consider using again!

Excellent Service, Jake was very open and honest from the start with setting my expectations and guiding me through the whole process. Through his hard-work I achieved a quote I was more than happy with. Highly recommend.

Poor service. Was given a price, agreed, they agreed to add on £100 if i delivered the vehicle myself, to which I agreed. It came the day of arranged handover. All of a sudden theres a sale and they couldnt accomdate the handover. Moved my time from 11.30, then after 3pm, then to the next day. At this point, I took the morning off to deliver the car, arrange the collection of my new vehicle purchase and they had mucked me around so much I am going elsewhere. Dont waste your time with these people.

Well we had Alex as our advisor the guy was pleasant enough hard to tell through WhatsApp? Like they don’t have there own messaging platform for talking to people they have to use a third party app… so that was weird to start with. But anyway onto the real topic the car selling process!!!… they gave us a respectable quote bit under retail price aka what they would sell for on a fourcourt but she’s got age related marks so nothing I wasn’t expecting if I’m honest.. the real beef came when they said they wanted 1300 off for not having an original exhaust which made me laugh. It’s got a mongoose twin port exhaust on it which was professionally done to look and sound like a vxr corsa it’s not loud and annoying like most just deep grumbles they know this as I had to send a video to them of the exhaust with the engine on. They gave some excuse like the dealers would have to put it back to standard to sell it which is bollocks to be honest as it makes the corsa unique and not like every stock corsa on the four courts there cerntainly isn’t another like this about I’ve never seen one so it would only increase the value no? Anyway I’ve read all the 1* reviews on here and I’m guessing where not the only ones having trouble with these cowboys 🤣 for context our car is a 17 plate corsa 1.4t with 50000 miles on… original offer 5349 they slashed it to 4000 for an exhaust…. Make of this what you want and i wish everyone else good luck with TCBG hope this helps anyone else 👍

Agreed price was not given, despite good condition car as discussed with a guaranteed prive. Knocked a quarter of the agreed price based on the lack of a service book. Complete chances, timewasters, didn't listen to the customer and lost their sale. Won't be dealing with again.

After a very unpleasant dealing with one other car scrappage company I had the pleasure of dealing with Charlie at The Car Buying Company. They were incredibly friendly and competent. Beating the other quote i had received and arranging super fast collection even when my engine had seized and the car was non-driveable. 11/10 Would highly recommend :)

They gave me a fair quote online but they reduced the price of my car by £2k only because it had been registered for taxi which is bizarre. TFL scrutinise us and expect our cars to be road worthy for the safety of passengers which is fair so our car price should go up due to the fact that we keep our cars to great standards, maintain car safety, regular service but they use that as an excuse to lower car price by £2k only to increase their profit margins. DISGUSTING AND GREEDY. I have explained over the phone my car has been registered as a taxi but has NOT been used as a taxi at all abd I have also explained any cars used for taxi must have MOT done every 6 months and in this case MOT hasn't been done every 6 month which is proof that this car I'm trying to sell has not been used for taxi. I also explained it's lower mileage which is also proof of not been used for taxi yet purchase price went down by £2k from the quote I have received so all in all it's an excuse to buy it from me for cheaper in order to increase their profit margin. I also said I have another car that I use for cabbing, I can give number plate to prove what I'm saying is true so they can compare everything I stated yet they lowered the price by £2k. Not good enough

A very smooth and easy process from first contact to conclusion. Jack was a pleasure to deal with. We agreed a price and that was the amount that I received. No quibbling or tyre kicking at the handover of my car. Just a review of the paperwork, a once over of the car and the transfer of funds. The collection was completed in under an hour from start to finish. I would recommend The Car Buying Group to anyone looking to release funds on their existing car.

Very smooth transaction. Efficient and friendly and the price received for my car was very good