Issues: refund and phone number
My adviser is Carmen. He took time to resolve my issues, putting me through to the steps of the problems. I thanked him for hus support and time.

11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
My adviser is Carmen. He took time to resolve my issues, putting me through to the steps of the problems. I thanked him for hus support and time.
I was having a huge problem between my daughter and me on our SIM cards being mixed up. Thanks to the Super drug support I was able to fix my problem and now I can renew my SIM! Huge shout out to VINNIE who helped me fix my problem. Sabah Alnour
Carmen was helpful and polite and got straight done to solving my query. It was quick and easy to use the chat and I was on my way quicker than I could have called any call centre
Great customer service from Mateusz -super drug mobile. I needed my sim reactivated after losing it and receiving a replacement and he reactivated it in a few seconds.
had some problems but Nazia help me and explain everythink. Thank you Nazia!
I was speaking with nazia really helpful as I could not get into my account asked me few questions security questions and helped me with care so I thank you nazia for your help today
Mateusz Helped answer my questions. Very helpful!
Wanted to enquire about Eu data roaming. Had a conversation with Nazia who was great. Was quick to respond and with a full break down for me.
I had a chat experience with Nazia a customer service rep for Superdrug mobile, they were extremely helpful, walking me through each step which was needed as I am 78 years old & although somewhat tech savvy the problem was beyond me, found the SKY eSIM was still installed, helped me reset the mm settings & was very patient with their help, thank you very much for your help & patience, much appreciated.
Just contacted Superdrug Mobile and Mateusz the online advisor. Helped my issue and resolved this matter. Very effective team
Mateusz was very helpful, polite and dealt with my query very quickly.
Very helpfull and sorted my issues promptly
Excellent Customer Service by Mateusz. Very professional in answering my questions.
Everything is fine
I had an issue with my old number not transferring over, but the help I received was great and everything was sorted very quickly, great customer service.
Good customer service.they also give you points to shop in their store, which is amazing . I email them they sort our my quarey his name is Joshua. Best Regards Shawn
Thanks to Carmen for being so helpful getting my data working again!
Fast answer to my questions Very helpful Thank you, Courtney
Courtney was amazing dealing with me very polite
Because Michael is a very helpful and kind person and an extremely patient person. I really love this Sim package and all the staff r very friendly and helpful and chatty
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
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Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
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