Superdrug Mobile Reviews

Spoke with Carmen today. Very helpful and knowledgable. Superdrug are lucky to have such a person

I had to go on the chat to find out why I’ve had no service today. Mateusz was diligent looking into the problem and reported it to the technical department. I hope they are able to get my phone back working again soon.

Have been with superdrug mobile since 2021. They have been perfect with helping me with all of my issues (not that there were many), and never had a reason to leave. Unfortunately I had to end my sim plan due to me needing a new phone and not being able to nuy one outright. They have been very helpful with me leaving and have been there for every step. Courtney has been really helpful in that process with helping me with my credit refund. She was very professional and kind with all of her messages and made sure I had everything I needed. I will definitely be coming back when I can buy a phone outright.

I was suppported to manage an issue with my account by Courtney who was polite and efficient.

I had issue with calling and receiving calls from three network,I had a chat with the online customer service who was very good. Nazia was exceptionally patient within my issues and took me step by step and gave me good , professional advice. As my mobil was not adaptable with three network she even took the time to recommend selection of makes that I should look for next buying 😊🤗

Courtney was amazing very helpful and sorted out my issues very quickly She was very patient with me too As I’m a bit of a technophobe 5 stars for her

Carmen sorted my issue quickly, efficiently and was knowledgeable and pleasant to deal with

Courtney was very helpful and sorted out my problem within 5 minutes, her product knowledge was excellent and she should receive recognition for this and a pay rise

Very easy to use and great value for money

Very helpful - chat function.

Received excellent service from Nazia. Nazia understood my concerns & gave prompt helpful replies.

I had a slight problem in ensuring I was signed up for the £7 per month 12-month offer that ran in April and Courtney was quickly able to ensure my direct debits were for the right amount via the chat function in my Superdrug mobile dashboard. Great service and quick response from Courtney in the chat, and in earlier email conversations. I've been with Superdrug mobile for three years, and have now added my father's phone to Superdrug as I'm impressed with the service, coverage and value for money! I would recommend them.

Joshua was super helpful and informative!

Excellent swift service provided by Nazia. Very happy with the outcome.

I visited the UK from Canada for 1 month and used the unlimited Data sim for this time. It was excellent. On my departure I contacted Superdrug to cancel the sim and customer service was excellent! Thanks to Mateusz for his help. Will use Superdrug again when I return to the UK

I had a fantastic experience with Superdrug Mobile, and I’d especially like to thank Mateusz for his outstanding customer service. The response was incredibly fast, and Mateusz was professional, friendly, and went above and beyond to help me out. It’s rare to come across such dedicated and efficient support—thank you again! Highly recommend Superdrug Mobile.

The best customer service representative is Mateusz. I have referred to a few others with the same problem of not being able to activate my sim but only he helped! Thank you a million.

Nazia has been so helpful!!!

⸻ This has been the worst network experience I’ve ever had. Despite using a top-of-the-line iPhone 16 Pro Max, there’s no support for VoLTE or WiFi calling — features that are standard on most networks. I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused. This feels like a scam. Completely unacceptable service from what’s supposed to be a modern carrier.