Superdrug Mobile Reviews

Nazia in the chat was excellent.

JOSHUA IS THE BEST 👌 5 🌟

Joshua made the experience really great with straightforward instructions to rectify my issue.

Worked for a week now in day I get 10 mbps an at night it's fine this is clearly being throttled an this isnt run off of three it is owned by threes owner Hutchinson so they do throttle an lie about it cause they just 3 superdrug is not connected an you have no way of actually talking to a human for help as this is a virtual network run by a8 they asked for my IMEI number to escalate my problem like what an also are constantly asking for screenshots of phone an important thing they don't need but can't provide me with a actual number to ring should be illegal scamming under the quiese of superdrug when they all owned by threes who clearly are biggest liers about throttling ever cause my gf gets 480 mbps at side of me on her sim but mine 10mbps that's 1.2 mbs an the cs said that's efficient speed for 5g what world are we living in

Carmen I very helpful I highly recommend 👏

I used to use EE, but after a really bad experience where they continued to charge me after I paused my account - I wanted out and I didn’t know whom to choose. EE never rectified the issue and tried charging me extra for it as well so I was definitely not going back to them. I figured I’d give Superdrug Mobile a shot because it was rolling so why not. Now I am not going anywhere. The connection to your regular Superdrug account is simply amazing, but the biggest seller for me is the customer service. Every time I’ve needed something or had trouble - the customer service has been quick, helpful, informative, and incredibly kind. I have recently had the pleasure of working with Mateusz, and they helped me resolve my issue in no time and went above and beyond. I could not recommend them enough!

Hi, I had a chat with Mateusz to help sort my account out and they were absolutely fab!... Thanks for a great customer service!

Nazia the customer service agent was excellent, she technically and formally assisted perfectly. 5 star +

Carmen was very quick to resolve sim activation query. Very helpful thank you.

Great :) Courtney extremely lovely fast n helpful!!

Had great service today sorted my mobile account straight away thank you mateusz

Via email I was assisted by Carmen, Nazia and Mateusz. Brilliant outcome and support. The team made it simple, and consise to deal with, and Mateusz fixed it first time. Great effort thank you.

Great CS team, prompt and helpful response!

I've just had to use the chat options for Superdrug mobile today and luckily, I got to chat with Mateusz. I've had an ongoing issue between my health and beauty card and my points since November, but chatting with Mateusz today has reassured me that the issue is being looked into. The mobile itself has been absolutely excellent for my children. The coverage is great where they live and even on the 30gbs, it's more than enough for the tiktok and YouTube lovers! Highly recommend and the chat has been helpful for me a few times now.

Was chatting live online with Nazia for 40 minuets while she was trying to sort some issues I was having with linking sim cards to email addresses for my children. She was very patient and very helpful and has raised the issue with the tech team. Thank you for your time Nazia

Great Service from Carmen

So glad i joined superdrugmobile. I have been with them for years now, without issues. Payment is reoccurring without issues every month all inclusive. I especially like the fact I get points every month for being a continuing customer. Also am pleased about the fact the prices have stayed the same, when everything else has inflated. I would totally recommend the all inclusive package, with internet, calls and text.

Carmen was amazing today she is a superstar Superdrug customer service advisor

So impressed with Superdrug Mobile, been a customer for 6 months now. The deals are excellent. If ever I have an issue, the staff are on it! Courtney did a great job today, quick, polite and personable. Like First Direct, it's not bots, it's people and it removes a lot of frustration. Thank you :)