Very Helpful
Very Helpful, handled my request/ query professionally, polite,. Obliging, approachable. I am very Happy with service I received 😊

11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Very Helpful, handled my request/ query professionally, polite,. Obliging, approachable. I am very Happy with service I received 😊
Great price and good roaming. Helpline is quick to reply. Thanks to Carmen for being super helpful with my data issues
Had an issue with my browser not loading pages properly to make a change to my plan. Was able to easily connect with Vinnie in the chat and resolved my issue very quickly and made the changes I was looking for.
Marta is the best helped me 100pc with my problem, quickly, thank you Marta hope you have a great day! Please give Marta a pay rise and promotion!
Had some issues regarding SIM activation. Started conversation with Michael who greeted kindly and helped in identifying what is causing the issue and within a minute he solved the issue. Thank you so much for listening patiently and your timely help.
The customer service i got was very chill the lady Courtney was amazing and was patient with me ty 😊
I spoke to Courtney to help get my old number back after getting a Superdrug SIM. She was incredibly helpful and kind and got my issue sorted super quickly!
I’ve just bought a SIM only deal from Superdrug mobile and their customer service has been great. Emails checking how things are going and quick responses back. A special thanks to Joshua for sorting the deal discount .
I had a problem with a promotion price but chatted with Carmen who sorted it all out quickly. Top marks for speed and efficiency. Thanks
Thank you, Courtney, for your help today. Very professional, and solved my issue fast and effectively
Customer service was great and very helpful. Micheal was so kind and explained me the issue with my account and sorted out quickly.
Joshua was very helpful today
I spoke with Nazia today about the new monthly amounts. Turns out it's new customers only but Nazia explained that I'm VIP so she applied the code for me. Brilliant service and very quick and efficient!
I'd like say thank you to Matuesz. He was so helpful polite and knowledgeable. Our conversation was over very quickly because he knew what to say regarding my situation.
Mateusz made all things simple
Carmen explained everything to me carefully and easily
It was an amazing experience for me and my daughter. We also receve our loyality points and we are very happy.
Mateuzs was great, answered promptly, understood my concern and dealt with it immediately. Great service
Mateusz was very efficient with the transfer of my old number to Superdrug Mobile
Really liking the current discount of 20% for the Unlimited plan, though I needed online help to switch to it as an existing customer, which is a bit dodge. But Courtney helped me do this today in a friendly and effective fashion :)
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
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Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
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