11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
Courtney was a great help very professional service
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Excellent experience I was helped by Mateusz with a billing issue. He was really helpful and resolved my issue in less than 5 mins. I have been a customer with superdrug mobile for more than 3 years. And I have never had a problem but if I do its always dealt with quickly and efficiently
Joshua was very helpful great service from him
Thank Nazia , you were very helpful and understanding. Great service . Appreciate your support. Kind regards. JA
I had trouble logging into my superdrug account even though all my details were correct etc. Courtney was very lovely and helped me get into my account, I ended up having to use a different device in the end :) they were amazing
I was having issues with my network not being able to send texts or call. I went on the webchat and Nazia was so helpful she talked me through the process of updating the APN details for some reason they were all muddled up. She was kind, and talked me through everything. Even when she wasn't sure she still found the support to guide me. My network has now been restored and I am able to text again. Very good customer service she is a wonderful asset to the team. She deserves good praise from her manager. Recommend super drug webchat nothing is ever a challenge.
Carmen helped effectively with cancelling my plan.
I recently bought a data sim while on holiday. I found the website absolutely horrible to navigate, both to set up and to cancel the auto renewal but thank goodness for the great staff on the help desk! Nazia specifically helped me today and she was great!!
Courtney was super efficient,friendly and helpful on the chat today when I had a query about data roaming! One of the best 'Chat' experiences I've had. Thanks Courtney.
Carmen was amazing help! Very efficient and informative 😊
Quite easy to set up. So far, there is coverage where ever I've been. Good value.
I recently lost my phone on holiday and throughout the whole process of pausing account, getting new sim and reactivating, the service received has been exceptional. Wait times are non existent and response from all advisers polite and swift. Its so refreshing, thank you all at Superdrug mobile.
Hi, I was assisted today by Courtney and she helped me get through my issue so well that's it's all sorted now. Thank you very much to that kind lady to have spent time looking into the answer and got the right solution finally. Thank you so much yet again.
Marta was very helpful and very polite I’m glad I got her help with everything I needed
I was getting help through the online chat to resolve my issue. The lady assisting me was named Marta. She was very patient with me as I didn't initally have all the information she required. She was very efficient and resolved my problem. My experience could not have been better. Thank you Marta
Had a trouble with my health a beauty card spoke to a women called nazia and the problem was resolved in matter of minutes very helpful member of staff
Nazia lovely to speak to and very helpful Great service
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
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Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
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