Superdrug Mobile Reviews

Quick and easy online Comms Unfortunately the problem couldn't be resolved due to a glitch with my email address. The userid and password didn't match, yet it was correct so created a new account, but then a vicious cycle went around and around saying, account already exists. CS, namely, Marta, Mateusz and Vinnie, worked very hard, even reset my password (twice) but even then it wouldn't work and I couldn't login to activate my roaming, 30 day rolling contract SIM. I now need to wait 5 days, but by then I'll be back in the UK

Courtney was very helpful in resolving my query, very quick to reply and very polite, what a credit to your team she is :)

Mateusz was excellent, assisting me changing my number as I was receiving to many spam text, even if I blocked them they still kept on texting me. Your representative Mateusz calmed me down and assisted me from beginning until the end and explained everything in detail. Thunbs up to SUPERDRUG-MOBILE

Prompt and positive response

spoke with josha today online was very good at his job and did a great job helping me with a problem I had 5 star well earned

I was struggling to top up my Superdrug mobile and couldn’t log in but with the help of JOSHUA who helped me to log in back and set up my password and so on. It’s super helpful 👍. Thank you Joshua for your great help.

I lovely to speak with a live handler, thankyou

Michael was extremely helpful with my matter and dealt with it efficiently. Thank you Michael

Having issues with my mobile data, spoke to Michael & he checked my postcode & advised me that there is network congestion in the area which has impacted on network speeds he also took the time to check that the settings in my phone were up to date which they wasn't so thank you for that., perfect customer support as always

I would like to thank Courtney on the online chat for helping provide me with the information I required she explained this in terms that I would understand and took her time to ensure I was understanding of everything she was telling me This is what you need from everyone Thank you so much❤️

Had a phone call today with Courtney really helpful and pleasant couldn’t have done anymore too help.

Been with Superdrug mobile for yrs only had one problem come Jan 2025 but was all sorted they are very helpful at Superdrug mobile just rung them today to get my phone number changed and Mateusz was very and helped changed my phone number in a matter of minutes. Hopefully there won't be any more problems

I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes to address it. My SIM card never arrived, and after inquiring, I was told it was lost in the mail and I'd need to buy a replacement. They wouldn't refund the original SIM card, meaning I'd have to pay twice. I mentioned a potential bank dispute, after which they offered £5 compensation. Then, I received an email stating my SIM was activated, which I didn't do, and I didn't receive a prior email; how is that possible? I explained this was unsatisfactory and that I'd obtain a SIM card in-store. I gave them another opportunity to cancel my plan and refund me to avoid a double charge, but they declined.

Thank you Joshua for being so helpful and patient. Great customer service

Great help.

Superdrug Mobile Helper named Micheal, was really kind and helpful in assisting me with any of my enquiries. Thank you Micheal! :)))

The operator walked me through a logical process that explained the problem that I wanted to resolve.

Carmen was great, helped complete my sim. Very professional and resolved very quickly