Really great support v help answered…
Really great support v help answered the problem and solved it very quickly, also v freindly and human

11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Really great support v help answered the problem and solved it very quickly, also v freindly and human
Courtney was very patient with me and very helpful. Very easy to contact someone for help.
Joshua on the sim chat help line was very helpful. Thank you.
Carmen knew everything. She was very friendly and helped me so well. Thank you Carmen.
I had the pleasure of being assisted by Courtney today, I couldn't be more impressed! From the moment She helped me, she was kind, patient and knowledgeable. Im lucky be a Superdrug Mobile customer. Thank you Courtney for making my day a little easier and a lot brighter...!
Very efficient and quick resolution to my request from Mateusz definitely recommended
We have been using this service for several years now and like that we only need to top up when we are in the UK without a contract. Great quality service and easy to turn on and off..
Brilliant service, very quick and the employees mateuz was very helpful and explained everything very well !! Thank you so much !
Joshua gave a great help today and solved my problem with patience. Many thanks
Material was great on superdrug its cheap but after promotion I've found cheaper but still very good
I had a great experience at Superdrug thanks to Mateusz. He was incredibly kind and patient, helping me through a problem I was experiencing. His customer service was outstanding, and he went above and beyond to make sure everything was sorted. It’s rare to find such genuine and helpful staff, and I really appreciate his assistance. Thank you, Mateusz!
I had a problem logging on to my account. Mateusz helped me go through all possible ways to fix the problem. He was very knowledgeable and extremely helpful and sorted the problem for me. 10 out of 10
Carmen answered all my queries quickly and helpfully, thank you
I was struggling to log in but Joshua had helped me and was very patient
The response to my query was fast efficient and informative Nazia was brilliant
Super online support with Courtney today. Able to help with my log in issues & experience was fast & efficient
Received excellent service from Marta who solved my problem quickly.
I had all my queries attended to by a polite, patient and systematic assistant who spared no effort to seethat my concerns are addressed in an assuring manner.
Was helped by Carmen today to implement a number change. She was polite. Helpful and quick. What more could you ask for.
The staff have always been friendly, and very helpful, my wife and I get our medication from the Superdrug pharmacy in Walworth Way, The Bridges, Sunderland. Especially helpful are the disposable pill packs which I collect in a weekly basis
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
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Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
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