Very helpful chat line
Very helpful chat line . Answered promptly from Michael to help my new sim card.

11 months ago
I was chatting with a lovely advisor called Courtney this morning. She was able to help resolve my query efficiently. I was very happy happy with the outcome. Thank you Courtney!
11 months ago
Excellent customer service. The chat service is with a real person who knows what they are doing. My chat person, Michael, was extremely helpful.
11 months ago
Courtney was a great help very professional service
11 months ago
I bought a SIM card and then found out I can’t use it as my phone only takes eSIM’s. Nazia was very helpful in finding out how to return the card and get a refund.
Very helpful chat line . Answered promptly from Michael to help my new sim card.
5 stars for the way Michael handled the issue I was having! You're the best! Guys, if you're lucky enough to come across Michael when you're having issues with Superdrugmobile, you're in good hands! With patience, competence and genuine care, he'll sort out your problems. Thank you, Michael! Daciana
Joshua was a fantastic and solved my problem well done Joshua
very helpful chat with Courtney who sorted out my issues registering my new Superdrug mobile sim.
I was looking to get a sim only contract and had a number of questions before going ahead. I used the chat facility on the website and was immediately put through to Courtney. She was extremely helpful and answered all of my questions promptly. I will definately be using this again. Great service!
Joshua great service
Brilliant customer service. I had questions about Superdrug mobile and Joshua was a star and answered all my questions and directed me to where I needed. Thanks Joshua!
Prompt response. Polite nature of replies. Both Joshua and Jessica sorted out the issue.
Fast and good support by Marta
Have been a customer of the network for a very long, had a problem today that I contacted support over. I got somebody named Carmen who quickly helped me solve the problem. Can't recommend enough and thank you once again Carmen.
Carmen saved the day with a bit of 'thinking outside the box' to work round the technical issue I was having. Thanks again Carmen.
Had problems with my sim and phone number spoke to a worker named Nazia she was very helpful had great response time and very pleasant to talk to.
Great and fast communication from Mateusz, very helpful. Would recommend this service and their great customer service
Courtney was really helpful and quick as responding - thanks again for your help!
I was helped by Courtney who was very patient and understanding regarding my query. It was a quick and easy process and they was very attentive and quick with response. Overall very helpful and great service.
To be honest it's a rubbish network, ment to be run by 3, get no signal what so ever, which resulted in not being able to unlock phone kept saying pin was in correct when it was correct the whole time which then resulted in being completely locked out of the phone. I've cancelled my auto renew and got a pac code and am moving else where.
Courtney the best of all! It was quick and safe! I really liked your attention
Mateusz was very helpful with all the information i needed
I spoke with Michael today, who was extremely polite and helpful. He explained every thing very carefully and was very patient when I was looking for some information that I needed to give him. He resolved my query effectively.
Courtney was very useful and solved my problem very quickly with minimum fuss
Based on analysis of 29 reviews rated 1-2 stars for Superdrug Mobile
“⸻ This has been the worst network experience I’ve ever had”
“If you have an account and cannot log in via your iphone it is not you”
“I requested a cancellation of my number transfer, which your own online information says is possible, yet I was refused”
“They wouldn't refund the original SIM card, meaning I'd have to pay twice”
“I've noticed some reviews here may not be genuine, so I'd like to share my experience to see how long Superdrug takes...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Superdrug Mobile is a telecommunications service provider that offers mobile phone plans and services primarily targeting consumers in the UK. The company operates as a subsidiary of Superdrug, a well-known health and beauty retailer, enabling it to leverage its established customer base for mobile service offerings. Superdrug Mobile provides a range of prepaid and pay-as-you-go plans designed to meet the needs of budget-conscious customers seeking flexible mobile solutions. The company aims to deliver straightforward and affordable mobile services, including voice, text, and data packages. With a focus on customer satisfaction, Superdrug Mobile caters to individuals looking for reliable mobile connectivity without lengthy contracts. By integrating its services with the existing Superdrug brand, the company appeals to customers who value convenience and competitive pricing in the telecommunications market.
This profile hasn't been claimed by the business owner.
Superdrug Mobile receives overwhelmingly positive feedback, with many customers praising the helpfulness and professionalism of the staff, particularly highlighting advisors like Courtney and Nazia for their efficient service. Reviewers frequently mention excellent customer service experiences, noting that the chat feature connects them with knowledgeable representatives who resolve issues quickly. While the majority of interactions are positive, some customers express frustration with specific issues, such as difficulties with SIM cards or navigating the website for setup and cancellations. Despite these minor complaints, the overall sentiment remains highly favorable, reflecting a strong commitment to customer satisfaction. Overall, Superdrug Mobile is recognized for its great service and supportive staff.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.