Approved Food Reviews

I adore this company. I have used this place quite a few times. Things like crisps, biscuits and sweet treats are amazing price yes some are close to or past the best before date but never past the use by date. Some products I recieved on my last order still had 4minths left till expiry so it's just luck of draw what ones you recieve. But this place saves me so much money especially like I say on odd treats the kids love and go through quickly.

Ordered several products paked by an idiot biscuits and crisps crushed underneath bottles of lemonade the few crisps that werent crushed tasted stale. customer services declined refund without photographic evidence ..just dont bother its not worth it.

This iis a great company i order once a month for 4 years people moan about food being tasteless not just a little less flavour thats the whole point if u want it as its best have it before this date 4 years later gonna be bit less flavour 1p deals /lucky box for £1 80 percent off most items u cant go wrong saves from landfills too so good on them

A lot of the items were cheaper in the supermarket as the size of the items were smaller. Eg jars of jam. Size of sweet packets. A lot of the items weren't in outer packaging and when it said 3 packs of crackers I expected just that. Instead it was several packets of 2 crackers not in outer packs. Some stuff was months out of date. I could buy the same stuff in supermarket for less and full size and in date. Will not be using again

Food arrived covered in something sticky and food is past it's sell by and best before date. I won't be ordering from here again. And most of the undescripted food is actually Aldi or Lidl food products.

Had 4 soreen banana malt loaves delivered, opened one and had a couple of slices from it at lunchtime today, just gone back now for some more and on pulling it further out of its pack the other end of the loaf is completely covered in green mould. I'm worried sick now as I have already eaten some, selling food past its best before date is one thing but selling food covered in mould is another, I will never order from them again

First time order. Ordered some perfume, protein bars and other bits of food. All arrived correctly and promptly. Perfect.

I ordered 25 packs of Seabrook Peppa Pig snacks from Approved Food for my toddler and baby. When the order arrived, 20 out of 25 packs were already expired before they even dispatched them — totally unacceptable for food meant for young children. My toddler ate one before I realised and ended up with a stomach ache. The “customer service” person was unbelievably rude, dismissive, and basically told me it was my problem. They refused to give me a proper refund unless I paid to return expired, unsafe food for kids — unbelievable! They hide behind “best before” dates but don’t clearly say you can get stock that’s way expired. The delivery also took longer than promised. I would never order again — if you care about safety, especially for children, stay away from these scammers.

Really good customer service and care provided when i needed some help with a payment issue. Very happy and will be using this company a lot more

Wish I'd read the reviews!! Delivered 3 totally different items to those ordered. Now insisting I send those back ( with a six hour pick upi window) in order to get my previous order and for those no longer in stock they want to give me a credit note off next purchase. WHY WOULD I EVER BUY FROM THEM AGAIN??!! If they don't give refund I will report to my credit card company

Neals Yard gift box just delivered - it looks like its been on a rubbish heap. You certainly couldn't use it as a gift and no charity shop would be able to sell it. Waste of time.

Made an order 3rd May. 12th of may still not sent, going on holiday, so i messaged approved food to cancel order, was replied to by Beth saying its left the ware house (very convieniant) I had no email from either approved food or courier DX. Saying it was on its way ? THEY WILL NOT REFUND until the parcel is back in the warehouse, that same day I gets a message from the courier saying delivered exact, on tracking the parcel I found it said left in safe place the porch . I don't have a porch ???? upon notifying Beth twice of the current circumstances she has chose to totally ignore my emails. so no refund no parcel and Approved food don't give a iota Be assured it will eventually happen to you , they use a incompetent courier service and they don't care once they have your money

It was a good experience overall, all items seem OK, you just need to be aware and check you are happy with the due dates

Some items just out of date and fine but beware majority considerably out of date and hard, crumbling, discoloured, tasteless. Particularly avoid bargain mystery boxes. Very cheap but items over four years old and fit only for bin. Drinks ok but avoid crisps, chocolate, biscuits and snacks. Slow despatch of goods.

Ordered some beauty products and got second hand Amazon returns, very clear of this due to the FNSKU codes still being attached. Damaged cartons, soiled stock and wrongly shipped items. Now i'm strugling to get a full refund and having to seek legal advise. Customer service is shocking, me or my group would not be using their services ever again.

Ordered a week ago and my order has still not been delivered. However they have taken the money. Tried calling. No answer. Tried emailing. Fobbed off. Unsatisfied customer.

The Pros of this company are the reduction in waste and the occasional bargain, along with sometimes getting items that can be hard to come by elsewhere, especially in the snacks and sweets department. The Cons are the time from placing order to delivery, which is a far cry from most online experiences these days, I've done 4 orders this year and the quickest turnaround was 9 days, once the items have shipped it's fine and my Dx experiences have been good. The quality of out of date items has been pretty appalling, cheese crackers that were just dust in the packs, horribly hazed chocolate, melted and reshaped chocolate, rancid nuts in chocolate...so I now avoid any out of date chocolate, it's just not worth it! The best items have been dried pulses, tins, drinks and occasional household/cleaning products. I have had occasion to contact customer services after 2 x 12 pack items delivered only 1 x 3 pack, CS were amazing and overnighted the outstanding items...only they didn't, I just received 2 more x 3 packs. When I reopened the issue I was told it was a photo error (it wasn't) and credited for 1 x 12 pack, leaving me out of pocket but sufficiently put off to not pursue any further. I would just advise to keep your orders reasonably small, buy across a wide range of categories, and always check the dates you'll be getting.

I loved the goods I ordered which were chocolates, crisps and snacks including beauty products. It arrived safely and neatly packaged and I'm very pleased, what a bargain to be had and nothing tasted past its date.

Excellent value for money, well packed and good selection

My experience with Approved Food has been majoritively positive. However after buying a can of heat spray from them I had severe irritation and redness. After checking the instructions, it said clearly not to use past it's expiry date. It was two years past it's expiry date. When I approached AF about this they were far from hospitable or sympathetic. In fact they badgered me for additional photos, as my word wasn't good enough, and then completely removed the product from their stock. From this experience I got £1 as credit on my account. Bearing in mind you have to spend £22.50 plus £3 postage to even spend that £1. Their customer service is shocking. I'll be thinking twice before ordering in the future. Reading other reviews it seems "due to the nature of their business" is their get out clause for any issue...