Approved Food Reviews

Awful, out of date junk food for the most part. Slow delivery and poor customer service. Avoid if you value your health. They are cheap for a reason!

Phenomenal service. Really great prices and fast delivery. It was like Christmas when my son and I unpacked the latest box as I'd forgotten what I'd ordered and we were also dying to see what was in the lucky box. (Superb value by the way) My two kittens looked at me gone out and asked if they were in the right house when I fed them what is normally expensive cat food for less than the usual price of supermarket's own. Will definitely buy again. Without hesitation. Many thanks.

I ordered with no problems. The £1 box was like a lucky dip very good for a pound some out of date which I have no problems with. very surprised on what was in there chocolate crisps tea bags drinks protain drinks and more. Coffee is what I wanted and no problems with the pads. Delivery... arrived as the time stated. Will use again

Tried to cancel my order 4 minutes after making it. Phone number went to voicemail and then also left an email. Got zero reply call back or email, just a partial PayPal refund, which is ridiculous and terrible customer service. Avoid this company

Please don't let yourself be fulled by their prices, If you don't want headaches stay away from this. Ordered 12 bottles of Vit C and received 30kg of all sorts of different products. It took them nearly 2 weeks to deliver the right products and when arrived they were all damaged so I`ve asked for a refund and they`ve charged me £8.50 to send their garbage back. DO NOT BUY FROM THEM !!!

Email from DX Express promised delivery on the 13th. No tracking number or time of delivery was given. Despite having to go out, I waited all day for delivery. But was disappointed. At about 10:00 am on the 15th, I answered the entry phone and told the driver that I am on the 1st floor. I waited for 5 minutes, but nothing outside my front door. I went downstairs and found a big box outside in front of the main door, partially blocking the entrance. I am 75 years of age and the box was too heavy for me to lift. My neighbours are also elderly and could not help. It was two days later on Sunday, I could get help. The box was soggy from the rain. Contents had to be transferred to crates before taking upstairs. Shoddy and inconsiderate service, from the driver in particular. A disconcerting experience. When I complained to Approved Food Customer Service, one 'Bekha' replied saying that they can not guarantee delivery! His reply was disappointing and no compensation for damaged items was offered. I won't be buying them anymore. There are other online surplus food stores to try out

I really wanted to join this. I have not even been abled to register and I have sent ten emails trying to get a fix it's a different excuse every time. I got my password to work. I don't use my house phone. I have health problems and don't want to give that number and be Inundated by sales calls. They have my email address, name, mobile number, first she accused me of not ticking capitcha, then it was me not giving my home number. And passwords. I screenshot everything I did. I can't reply to the emails my post vanishes into their post as a merge. I have swore because she won't put me to a boss and its getting annoying. 3 days I have tried and they won't help me step by step. Disgusting irritating. I wonder how customers can complain if their is problems with orders. Not looking good is it really. They do not need two phone numbers. I asked to speak to a manager my email is shrinking for some stupid reason and I can't type is it's jumping into their email can't even explain it.

I last used APPROVED FOOD IN June and there was a problem with delivery. Decided to give them another go and gosh do i regret it - again a problem with delivery just unacceptable.

I placed my order a week ago and it hasn't even been processed yet. The order has 5 steps to pass once paid, these are PROCESSED, BEING PICKED, PICKING DONE, DESPATCHING SOON and SHIPPING. I paid immediately and even paid for postage so I don't understand how they're taking so long. I contacted customer services and haven't received any response. I've had no contact except an automated confirmation that they received my payment. I don't recommend them and certainly wont be ordering from them again. If I knew it would take this long I would've purchased elsewhere. AVOID unless you want to buy items and receive them next month.

Generally, Approved Foods have been a very good company to deal with, and I have had no complaints...until a complete screw up with my latest food order. After a lot of trouble with re delivery attempts, thanks to DHL, the courier said that a representative from Approved Foods, at 3.00pm on 26.11.18, requested that my order be taken off the van and returned to them, despite the fact that I'd paid for the order almost a fortnight ago, and I was only 20 minutes away from the depot! Approved Foods is based in Sheffield, I live in Scotland, you do the math! At the time of writing this review, I am entering into my fourth day and haven't had a response or any answers to my emails from Approved Foods re my missing order. Essentially, I'm £26 out of pocket with no order, so, that could be classed as theft! I even contacted them on Facebook, still nothing! Bizarrely, they keep sending me promotional emails and even asked me to review the order the courier said they asked to be taken off the van and returned to them! Which infers that they couldn't possibly have requested it. Logically, it makes no sense! But, it's not up to me to chase this up. Approved foods have contracted out DHL to deliver my order...and they haven't done it! Approved Foods apparent lack of concern about this matter has put me off ever dealing with them in the future...unless they can convince me otherwise...