Squirrel Internet Ltd Reviews

We had our installation booked in today, they said there’s been a problem and will be in touch. First they said they need permission of the other tenants for drilling etc. Over email they then apologised after giving the landlords contact details and said this isn’t the issue, the issue is the phone pole is overloaded. I asked okay so can our internet be installed while the issue is looked into, to which they declined. They said the replacement of the phone pole could take up to 6 months, and when I asked how can we open our business without internet their reply was if we want to move to another provider we can but because we are using their phone number we have to pay £168 cancellation fee. We only took the service for the phone line on because they initially told us we can choose a number and then said we need to pay, to which we had to get it on our socials, menus etc. I raised the point so not only am I without internet for 6 months, they want money for moving providers to which they said the call was recorded and can be sent to me where I took the service on. Seems like a really small company that traps you into paying rather than focusing on customer service. I worked at tech support for talk talk and gave money if you are without internet. The only friendly person we spoken to is the person that signed us up and gave the installation date. We were told we could have an earlier date if there was a cancellation. The next person told us no they cannot do that and we can cancel if we’re not happy.

Fitting went fine the internet itself is very slow at times and I would appreciate something done about this.

Very polite. And helpful. Its a shame your hours are Monday to Friday. As my new instalment when down friday evening. Not one too talk too. Just emails... Which might be bad, if I only had that broadband.

So far so good. During the initial setup, I had some technical questions. I phoned up, and get this - somebody answered - a real person - and they could answer my questions! This happened twice. So I'm quite impressed so far.

Lovely man and good job done

The quality of service

Joined Squirrel in December 2024 and currently been without internet for 10 days due to weather damaging the wiring. Less than a month into the contract. Really poor communication from squirrel and when I have got through to advisors they have been rude and inappropriate. Currently in the process of filing a complaint which is also proving difficult. Poor service all around.

All members of staff have been especially helpful in keeping my Internet speeds running fast and efficient with barely any downtime, as of recent I had kept my statements and bills in one place but had accidentally sent them to the bin without thinking and had lost them, thankfully a particularly helpful member of staff named "Lawrence H." had helped me recover the most important ones and that helped me get things back in order. I've been a customer of theirs for almost two years now and the service has been a joyful and pleasant time and I've recommended it to other people in my area, if you're looking for fast, strong, and a reliable Internet service that's user friendly then I highly recommend Squirrel!

Fast connection but drops too frequently Poor communication as installers turn up unexpectedly. Not their fault as external company

Harrison helped me update my package. Very friendly and very helpful thank you

Process clear all info sent via email clear and could understand. Installation Guy called Nathan, very pleasant and helpful, took the time to explain everything to my 89 year old mum. Thankyou would definitely recommend - no issues as of yet.

Great service from the very start of my enquiry. Had been with BT for years. When my contract came up for renewal it took them 38 minutes to answer the phone and were not really helpful. Phoned Squirrel and when I called them they answered straight away. The guy was friendly helpful and answered all my questions. They even notified BT of the change over. Squirrel have given me full fibre for £25 per month with no price increases for two years. When the engineer came to fit the fibre cable they were absolutely brilliant arrived on time no mess no fuss. The router arrived the next day and very easy to install. Absolutely over the moon with Squirrel can’t recommend them enough. At long last an alternative to the big boys who have taken advantage of their customers for far too long.

Not been with you long but up to now no problems at all not gone off and does not buffer at all

Great installation dates, easy to choose and were confirmed quickly Installation was done efficiently and the guys doing it were polite and knowledgeable Had an issue when I was first connected but it was quickly rectified and service was great Couldn’t recommend a better service

The young man who put our squirrel in was very polite, quick at installing and very helpful

Never had an issue where it was not resolved almost immediately, I have spoken customer service maybe 2 times in 2 years about an issue! Speeds are always pretty stable up and down. Just renewed my contract. Good work

Fantastic support as always - this time from Lawrence. Thank you for sorting my problem swiftly - and outside of normal hours!

Can't complain at all. No issues with connection or WiFi anywhere in the house Very happy

I,m not happy at all I was told it be better than sky and if nothing else it's worse

The rudest company I have ever dealt with.