Squirrel Internet Ltd Reviews

This company is a massive con.taking advantage of people who are disabled and not able to look onto matters themselves. This high pressures salesmanship shouldn't be allowed to the elderly vulnerable and then they threaten to take you court for 787 pound.the services never worked and been left with no telephone or Internet regardless of us complaining and asking for help and they are not open on weekends. This type of company should not be allowed cold calling like they did. It is illegal to cold call people.

Installation done well, although there was some delay; in overall good job 👍🏽

Speed nowhere need advertised 900gbs, Actually slower than the 500Gbs I was getting on Talk Talk. Still waiting for resulution.

Not only a faultless installation and activation but higher speeds and as of yet on problems

Great service up to now no buffing no slow speeds especially in bad weather

Really easy change over from Sky. Installation was very easy, equipment came next day . Easy to setup and phone transfered over to voip easily after about 10 days, no additional equipment such as ATA needed for phone. (Only quibble but it's not Squirrels fault is the new router requires a special character for password and our old router password didn't so transferring all our smart devices over onto new router wasn't as easy as I expected) But would definitely recommend Squirrel to anyone. Speeds are as advertised 900mbs wired and getting 650mb wireless. Excellent , shame all companies aren't as professional.

Quick, easy, and problem free install. From the office to the installers, the team at squirrel made it a seamless swap from KC.

I would have written a good review this time last week as I'd never had an issue and the speeds are good for the cost.. However, I think it's important to judge how a company reacts when something goes wrong. When moving my router from where it had been for 6 months (tucked under a large sofa), I tried to put the wire back in and the place it sits in the router pushed in and was broken. I reached out to squirrel and they were far from professional, they asked for photos and determined from a small mark on the router (which I wiped off and sent photos of it back) that we had not taken care of it and must have tugged it when moving the sofa which wasn't the case at all. They told me I would have to pay £85 for a new router. I questioned this as I've never had one break and it wasn't mistreated, I reached under the sofa to take it out and removed all the wires to put it away whilst we got new flooring laid. I asked if there was an option or having it repaired or buy a refurbished one or asked about the manufacturer warranty, they very rudely told me I was to blame and should buy a new one from them. I decided to see if I could buy one online for cheaper, and found that Squirrel sell the same routers on eBay for £19.99, and were described as working but used. The emails were totally unprofessional and rude, it's clear this is not a company which takes care of its customers, they wouldn't entertain any ideas of warranty on the broken box, despite telling me they purchase them from the supplier, and they didn't let me know I could purchase used even after id asked. I was also able to discuss my account with them via email (not the email they have for me on their system) without ever answering any security questions which is a breech of confidentiality. Very unprofessional, very dismissive and very rude. No doubt they'll write an argumentative response but that says all you need to know about a company in my eyes. I'm stuck in a contract with them now unfortunately, and the moment I'm able to leave I will. Response speaks for itself. Able to diagnose customer fault from one single photo. Confidentiality isn't something you can bypass to make it easier for everyone, It is not negotiable.

After nearly 12 months with squirrel 300 I have overall had a very good experience . After initial Wi-Fi issues I replaced their free router with a Linksys mesh system and since then have had no issues at all . The only thing I would propose is for them to provide a better router

I transferred to Squirrel yesterday and am not very tech savvy and was worried how to change my kindle over so I phoned the helpline I had been given and my question was answered quickly by Lawrence and he sent me an email immediately which explained how it was done. Lawrence thank you for your help.

From start to finish everything was left in a very bad mess, all the wires were left for me to sort out and I am 87 yrs old and very ill ,and not able to sort the mess out, they just said its not our job.i was also left without tel.Kevin Haunch.

Friendly honest and very quick installing in my home

It’s actually been a super easy transition, everything was organised and most importantly the internet in my house is so much better

Prompt replies and help received

Very good communication/customer service. Everything arrived on the specified day and the transition was easy. So far, the signal and speed is superior to my previous provider. I’m very happy!

Smooth easy experience moving from 20+ years with Virgin to Squirrel. Tidy, neat Installation delivered on date agreed and up and running same day. Got slightly higher Mb speed, fixed price contract, no mid term price increases and £3 less per month than my expired Virgin contract. More than anything, queries answered quickly by email, or phone by British persons speaking clear understandable english rather than foriegners in foriegn call centres....what a bonus! Overall delighted with Squirrel service.

I've had absolutely dreadful experience with ISPs over the years but can happily say Squirrel are beyond my best experience. Quick to set-up, very reasonable cost, excellent speeds & amazing support staff. I spoke with Harrison via webchat & Daniel over the phone. Both were fast to respond & quick to address my queries. I am honestly stunned by the swiftness & efficiency of the support staff! Will be planning to use squirrel for a long time 🙂

The change to Squirrel happened quickly and easily for me. Work was done on time. No problems with the phone or internet access. Speed around the rate expected, 200Mb/s both up and down as measured with cable into the router.

It was very easy to transfer and set up

Hands-down the worst internet company I have ever encountered. Constant drop-outs make it impossible to watch Netflix, play games or download games from Steam, etc. Spoke to the virtual assistant who said that they couldn't help because It's a wifi issue, may be the signal being blocked by walls or similar. I am in the same room, 9ft away from the router and can see it. So maybe go with a different company because Squirrel are too frustrating.