Squirrel Internet Ltd Reviews

Spoke to Harrison and he was a very polite, lovely gentleman. He was informative and provided excellent customer service giving the best package for my family and at a very good price. He was quick to answer the phone and eager to help, Harrison also dealt with my request of getting my order done a bit sooner due to me needing it for work purpose. Would highly recommend over others, evreything was better from the price to the service. Thank you Harrison for helping

Paying for 150mb getting around 90mb. System keeps dropping out, sometimes just for a minute or so, sometimes longer. Can be for hours, on occasions it has dropped out and not reset so I have to turn the router and fibre link off to reset it. When it's off phone does not work. We have someone who is terminally ill in the house and they have been unable to phone for help because the phone was off. Customer service don't seem to be able to help.

Friendly on time

Good service

Fibre engineer very clean and tidy

Engineer was on time. Very friendly lad. Explained everything we needed to know. Router came and easy to connect. Up and running straight away. No problems at all.

One star dropped because they didn't advise their would be two install appointments required. Luckily we were in. The appointment itself was great and no other problems with order, set up or install

Throughout the years i've been with Tiscali, TalkTalk, BT and all have had issues ranging from poor speeds to extortionate pricing. BT, my last ISP was charging £49 a month for 100Mbps download and around 20Mbps upload. (Apprently this was the highest speed I could get). Squirrel are a breath of fresh air, £28 a month for 872Mbps download and 899Mbps upload. It really is a no brainer to switch over. Having said this we did have an issue with Full Fibre not booking the correct day to install in civil works but a quick message to Squirrel got this sorted out in a timely manner. At time of writing i've just had my second monthly bill and not once had unexplained downtime.

Always happy to help and very useful at doing so. Really is the best customer service of any isp i have ever been with and the service itself is reliable and sturdy.

Compared to my previous supplier, Squirrel were easy to contact by phone and the first agent was able to help, without being passed around. First impressions cannot fault customer service. Only complaint the router could be much better, but used my own router which is giving me far better speeds especially at distances over 2ft away, but the service and overall cost from squirrel is well worth upgrading the router, I use the erro 6 pro that gives excellent speeds all over the house without the need for a second mesh router.

There was a problem with set up so took a week and I'm lucky to get 310mps and it's supposed to be 900mps

Easy to sort out a new contract and brilliant service all fitted outside and inside on the same day and contract explainined and prices.

Can't fault this company. Swift trouble free switch over. Great price with no sneaky increases over two years Reply from tech support within 24 hours. Such a refreshing change from KCOMs appalling service.

Broadband was installed worker was professional and neat cleaned up and explained the process, router arrived with meshnet prelinked simple plug and play process

Really friendly guy who installed it . Love the money I save but more than that it's a great reliable service I think it's faster than my previous provider which I love. Overall I would recommend to friends a d family

Very good Internet, very good communication .Thank you

After being with BT for quite a few years I was unsure about making the change to a new broadband supplier, especially as it was one I hadn’t heard of before. But I have got to say I am more than happy with Squirrel, the service is first rate and I am now getting a broadband speed that previously I couldn’t imagine, especially living in a rural area as we do. Would highly recommend.

Flawless switch over and does what it says on the tin. Cheaper than most packages out there and the installer did a clean and professional job with no mess at all. Would recommend.

The chat with Harrison was great. He was friendly and informative and convinced me to switch.

Took a few months to get there due to some issues with getting cable installed which I realise is not directly related to Squirrel and also the XMAS period. All up and running now with good speed no outages in first few weeks which is an improvement on previous Sky contract so happy camper so far.