Spafinder

2.772727272727273 out of 5 stars
2.8
Average286 reviews

TrustScore

2.8
2.772727272727273 out of 5 stars
Average
5 out of 5 stars
107
4 out of 5 stars
13
3 out of 5 stars
14
2 out of 5 stars
12
1 out of 5 stars
140
286 reviews in total

Review summary

Spafinder has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Inconsistent and Unreliable

I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service experience!

I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service

Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Never again

Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations...Read more

0
0
🔥 High engagement

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Shubhra
Shubhra
1 reviews
over 6 years ago
5 out of 5 stars

Always a perfect gift certificate!

Always a perfect gift certificate!

Helpful?
Daniel
Daniel
1 reviews
over 6 years ago
5 out of 5 stars

Recently bought another spa finder gift…

Recently bought another spa finder gift card for my younger sister in Virginia beach. I like being able to email it to her. She recently had a knee replacement. Had a totally relaxing massage and a pedicure. She was very excited and thankful to have the certificate. This Christmas she just might receive another one. Thank you.

Helpful?
Melinda
Melinda
1 reviews
over 6 years ago
5 out of 5 stars

I have this 3 times now

I have this 3 times now. Excellent!

Helpful?
Kristen
Kristen
1 reviews
over 6 years ago
2 out of 5 stars

Didn’t come through without customer service

Both my mom and I ordered gift cards (to separate email accounts). Neither arrived on their own, both had to contact customer service to get it resolved. Customer service was helpful - but disappointing on both not going through on their own.

Helpful?
over 6 years ago
1 out of 5 stars

Got a $200.00 gift card for my…

Got a $200.00 gift card for my birthday, but every time i click on the link, it says not valid. No customer service number online, just an email address. Not exactly the "Relaxation" gift you expect to receive. :-(

Helpful?
over 6 years ago
1 out of 5 stars

I just bought a $50 card for my wife- What a waste.

I just bought a $50 card for my wife. Then I looked at the available services. $388 for a spa service? What? Why not charge $600? This reminds me of all the $300 face creams and $175 an ounce perfumes. It's stupidly overpriced for an experience that might last 90 minutes and two days later.. hey no change, a nice relaxing memory and that's about it. I am honestly shocked people fall for this. I'm shocked I FELL for it. I thought maybe ok. $125 for some facial or nice massage but no.. the lowest price was $198. Absolutely a waste of money. I wish I could get my money back for the gift card. She will never never never use it.

Helpful?
Tara
Tara
1 reviews
over 6 years ago
5 out of 5 stars

Simple

Simple, user friendly and a convenient gift options.

Helpful?
ANDRA
ANDRA
1 reviews
over 6 years ago
5 out of 5 stars

Easy to use and love the occasional…

Easy to use and love the occasional promo discounts. Great gift idea as well.

Helpful?
Elizabeth
Elizabeth
1 reviews
over 6 years ago
5 out of 5 stars

Great time!

Great experience

Helpful?
over 6 years ago
2 out of 5 stars

Cards too complicated to process

I have worked with Spafinder cards for 5 years. In the beginning, transactions with the cards were easy to process. After Spafinder merged with SpaWeek, transactions became more difficult to process. When Spafinder changed to having a number, pin, and crv, transactions became even more difficult to process. The cards are confusing for the staff and clients have to wait longer than usual when presenting this method of payment. I will say that Spafinder brings traffic into our establishment so kudos on that.

Helpful?
Kristina
Kristina
1 reviews
over 6 years ago
1 out of 5 stars

Unable to leave adequate gift message…

Unable to leave adequate gift message due to character limitations (like no message with any special characters such as “&” or punctuation)

Helpful?
Jennifer
Jennifer
1 reviews
over 6 years ago
1 out of 5 stars

My stepmother got me a gift card called…

My stepmother got me a gift card called happy mom which spa finder.com is on there with other retail stores . I look on spa finder.com to find a massage place and nice and relaxed and then I leave there.... I was there for 40 minutes afterwards because I did not know they had to go to spa finder.com buy another gift card for the spa place that you chose nobody knows that!! Who would do that.... I look on spa finder.com to find a massage place and nice and relaxed and then I leave there I was there for 40 minutes afterwards because I did not know that you had to go to spa finder.com buy another gift card for the spa place that you chose nobody knows that who would do that?!?! Ridiculous

Helpful?
CocoL
CocoL
1 reviews
over 6 years ago
5 out of 5 stars

Great service

Great service

Helpful?
Shawn
Shawn
1 reviews
over 6 years ago
5 out of 5 stars

Loved it!!

I love spa finder

Helpful?
AO
AO
1 reviews
over 6 years ago
5 out of 5 stars

Great Service

Great Service. First couples massage and had a great experience. Will definitely go back next trip to Las Vegas!

Helpful?
Ricardo
Ricardo
1 reviews
over 6 years ago
5 out of 5 stars

Great gift for my wife

Great gift for my wife. They have tons of options to choose from in our area.

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Amy Palmer
Amy Palmer
1 reviews
over 6 years ago
1 out of 5 stars

Do not order their online gift…

Do not order their online gift cards!!!! I ordered and paid for hundreds of dollars worth of gift cards and most of my recipients did not receive them. It is taking me several weeks of back and forth to resolve this!

Helpful?
kim
kim
1 reviews
over 6 years ago
5 out of 5 stars

couldn't be any easier to order on…

couldn't be any easier to order on line. I had our gift certificate within 5 mins.

Helpful?
Sherry
Sherry
1 reviews
over 6 years ago
5 out of 5 stars

Birthday gift!

I purchased my spa finder gift in June and am considering another for an Aug. birthday gift! It was a great gift, easy to purchase and send!

Helpful?
Diana
Diana
1 reviews
over 6 years ago
4 out of 5 stars

As one of the benefits of our Wyndham…

As one of the benefits of our Wyndham time share, we always seem to have a problem with Spafinder accepting our Wyndham Visa card for payment. Have to use another credit card. When we give our printed out certificate, our spa provider has a difficult time to get it accepted. They have to send it through several times.

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