Spafinder

2.772727272727273 out of 5 stars
2.8
Average286 reviews

TrustScore

2.8
2.772727272727273 out of 5 stars
Average
5 out of 5 stars
107
4 out of 5 stars
13
3 out of 5 stars
14
2 out of 5 stars
12
1 out of 5 stars
140
286 reviews in total

Review summary

Spafinder has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Inconsistent and Unreliable

I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service experience!

I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service

Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Never again

Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations...Read more

0
0
🔥 High engagement

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Stacy
Stacy
1 reviews
over 6 years ago
5 out of 5 stars

For all Spa Diva's-Spafinder Rocks!

I have been using Spafinder for well over 10 years and just love their services and the gift cards/certificates with so many options to use them. I just recently learned that the new yoga studio I started attending takes Spafinder gift cards. Nice! I also love the deals that are offered every now and then with buying a gift card and getting a percentage off the price but still receiving the face value of the certificate. Well done! Thanks Spafinder!

Helpful?
Cheryl
Cheryl
1 reviews
over 6 years ago
5 out of 5 stars

only complaint was i couldnot print a…

only complaint was i couldnot print a certificate as planned..had to email it

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Jody
Jody
1 reviews
over 6 years ago
1 out of 5 stars

My experience was horrible first half…

My experience was horrible first half there weren’t very many salons to pick from that except it to spa finder once I finally found someone to go to to get my haircut I got an inexperienced cosmetologist and I actually got the worst haircut ever cost me another $50 to have it fixed not to mention mini mini inches off of my hair that I did not necessarily want to lose I do not recommend Spine Center it was hard to get the money transferred over onto the gift certificate

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dan
dan
1 reviews
over 6 years ago
5 out of 5 stars

exceptional response and wonderful…

exceptional response and wonderful recommendations. just the best

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Sherri Rome
Sherri Rome
1 reviews
over 6 years ago
1 out of 5 stars

Never again!

I've used Spafinder for several years for my Mom's gifts. The past 3 years she has not gotten the gift certificates on time thru email. I've had to call every time. I'll never use this website again.

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Amber
Amber
1 reviews
over 6 years ago
2 out of 5 stars

Be aware email delivery!

I purchased a spa finder gift card online for $125. I used my work email to have it delivered since it was work related. The gift card never arrived. I contacted customer service to discuss the issue. It was explained to me that some work emails will not allow certain emails to come through. The representative resent the gift card multiple times but to no avail. I asked if it could be sent to a different email and the representative said no. I would have to open a claim for a refund and that someone would be in touch within 24-48 hours. It has now been 3 weeks and still no word from anyone. I just want my gift card or a refund.

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Carolyn
Carolyn
1 reviews
over 6 years ago
5 out of 5 stars

Easy purchase

I purchased a gift card. It was easy and discounted .

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Sara
Sara
1 reviews
over 6 years ago
2 out of 5 stars

Slow Response Time

I ordered a gift card to be mailed to me for a friend's college graduation. After a week had passed, I still had not received a shipping confirmation of the gift card. When I called Spa Finder, they said there had been a processing issue and they needed to re-process the gift card. I believe if I had never called, I would never have received the card! I agreed to the reprocess, but I still did not receive an adequate follow-up. Finally, after another week had passed, I cancelled the gift card and asked for a refund. This required me sending tweets on Twitter as well as two phone calls. Working with Spa Finder was a frustrating experience.

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Hannah
Hannah
1 reviews
over 6 years ago
5 out of 5 stars

Awesome

Awesome! I ordered an electronic gift card for Mother's Day and it arrived to her email right on time. She was able to use Spafinder at her favorite spa! The spafinder even notified me when she received the card and when it was spent. Always great using Spafinder.

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Aa Mo
Aa Mo
1 reviews
over 6 years ago
1 out of 5 stars

Not much usage or variety though easy…

Not much usage or variety though easy to create a gift card and send it in an instant, mostly.

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Dona
Dona
1 reviews
over 6 years ago
5 out of 5 stars

Great gift idea and easy to order and…

Great gift idea and easy to order and use.

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Venise
Venise
1 reviews
over 6 years ago
3 out of 5 stars

I am a partner and the ability to login…

I am a partner and the ability to login to redeem cards is super frustrating and unstable

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Karen
Karen
1 reviews
over 6 years ago
5 out of 5 stars

Excellent choices

Excellent choices

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Kathleen
Kathleen
1 reviews
over 6 years ago
5 out of 5 stars

Easy to use

Easy to use, worked great

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Janice
Janice
1 reviews
over 6 years ago
3 out of 5 stars

Just So so

Had problems with my credit card had to redo

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Richard
Richard
1 reviews
over 6 years ago
5 out of 5 stars

Gift Cards

Super easy to get and send a gift card that I kmow us appreciated.

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Margarita
Margarita
1 reviews
over 6 years ago
1 out of 5 stars

I ordered a gift card for my friend

I ordered a gift card for my friend. I received an email two weeks ago that said it shipped and here is your tracking number (no tracking number was in the email). My friend still hasn't received her gift card! I've sent several emails asking for the tracking number and NO RESPONSE! I'm very angry!!!!!

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Connie
Connie
1 reviews
over 6 years ago
2 out of 5 stars

It is ridiculous that you can't just…

It is ridiculous that you can't just buy a spa finder gift card and use it at a spa of your choice that excepts them. You have to buy the card login get a spa finder e-card take it to the spa have them login to spa finder.com to redeem it is absolutely ridiculous I'll never buy another one!that did not make my spa experience relaxing!

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MCB
MCB
1 reviews
over 6 years ago
1 out of 5 stars

Worst. Company. Ever.

Worst. Company. Ever.

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B P
B P
1 reviews
over 6 years ago
3 out of 5 stars

Enhance your website

The thing I can't figure out is where do I login to see the gift cards I have purchased? I frequently buy the gift cards, especially when they're on sale, because they're accepted at Qua spa in Las Vegas. The website could you improvement and it would be much easier to be able to login and see your gift cards in one place.

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