Spafinder

2.772727272727273 out of 5 stars
2.8
Average286 reviews

TrustScore

2.8
2.772727272727273 out of 5 stars
Average
5 out of 5 stars
107
4 out of 5 stars
13
3 out of 5 stars
14
2 out of 5 stars
12
1 out of 5 stars
140
286 reviews in total

Review summary

Spafinder has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Inconsistent and Unreliable

I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service experience!

I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service

Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Never again

Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations...Read more

0
0
🔥 High engagement

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Filter by rating:
Elizabeth
Elizabeth
1 reviews
over 6 years ago
5 out of 5 stars

Great site

Great site. I've used them many times and have always had a positive experience. I wouldn't hesitate to recommend.

Helpful?
BARBARA
BARBARA
1 reviews
over 6 years ago
5 out of 5 stars

Easy experience to use

Easy experience to use. The Spa had a hard time entering into their system.

Helpful?
Krysten
Krysten
1 reviews
over 6 years ago
5 out of 5 stars

Great service- quick delivery

Great service- quick delivery. Easy gift idea that everyone loves!!

Helpful?
Marianna
Marianna
1 reviews
over 6 years ago
1 out of 5 stars

Very poor customer care

Bought a gift card online for myself for mother’s Day after seeing a deal for 18% off Entered it on The website Got the discount Put in my credit card Paid Was charged full price without a discount Immediately called customer service and was told too bad Was then told someone will call me back No one did Sent out an email with the event No response

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Diane
Diane
1 reviews
over 6 years ago
5 out of 5 stars

Spafinder has great discounts available…

Spafinder has great discounts available during certain holidays that assist me in getting into some high end spas. :)

Helpful?
Cm
Cm
1 reviews
over 6 years ago
5 out of 5 stars

Great way to give a gift when you are…

Great way to give a gift when you are not familiar with the Spas etc. in the community the giftee lives in

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Jamie
Jamie
1 reviews
over 6 years ago
5 out of 5 stars

Love it!

My coworkers and I always get each other spafinder gift cards for our birthdays. The site is easy to use and they work with a lot of businesses. We love spafinder!

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Nancy
Nancy
1 reviews
over 6 years ago
1 out of 5 stars

I was wrongly charged for two gift…

I was wrongly charged for two gift cards rather than one. I immediately contacted Spafinder to dispute the charges and was told it would be corrected. I was given the number for the extra card, 6562, and asked to tell the card"s recipient that the card was voided. I also received an email from BHN stating they saw the issue was corrected over the phone. This was almost two months ago and the issue is not resolved and my credit card continues to be in a pending status under investigation. This is not satisfactory. Pl

Helpful?
Celeste
Celeste
1 reviews
over 6 years ago
4 out of 5 stars

Love how easy it is to get someone a…

Love how easy it is to get someone a day spa gift. Only thing was that I think there were some places that did not offer it. Maybe it was specific to places that offered facials.

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Anonymous
Anonymous
1 reviews
over 6 years ago
2 out of 5 stars

Purchasing Gift Cards

Link: www spafinder.com buygiftcards image.png (image options not shown) EMAIL eGift CARD, PRINT eGift CARD, MAIL a GIFT First selected Mail a Gift Card. The website did not accept my valid shipping address. Called customer service they reported no issues with the web site and offered an alternate website for purchasing. This website did not offer payment with Paypal or Discover card (not an option for me) Tried again next day to enter order and received same invalid shipping address message. The system asks the user to accept the corrections no corrects can be found on the page, user is unable to proceed. Selected "PRINT eGIFT" option. This option allows the purchaser to add "From" information and a "Message" to the recipient, but the recipient never sees this message for a printed gift card, these fields should only be offered on the option to send a EMAIL eGIFT, and not the printed copy, there is no point. When I received the email for the printed gift card the verbiage it more geared towards a recipient of the gift card and not the purchaser. For example "you have received a spa finder card' and "your gift card has been opened". This was confusing. I had to call custom service to be sure that I was not redeeming the card on behalf of the recipient if I click the link. I was provided email address spafinder at customerservice dot com to report my issues, and my email was sent back to me as undeliverable.

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Bryan
Bryan
1 reviews
over 6 years ago
3 out of 5 stars

The website does not work well most of…

The website does not work well most of the time. I have to try and submit my gift card order multiple times because of an issue with the website. it is very frustrating.

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David
David
1 reviews
over 6 years ago
1 out of 5 stars

Customer service is horrible.

Customer service is horrible.

Helpful?
Rae
Rae
1 reviews
over 6 years ago
4 out of 5 stars

Easy to purchase and shipped fast

Easy to purchase and shipped fast, my only issue is that there was no tracking # created for 1st class mail postage-- so I had to call to verify my item (gift card) was actually shipped. Other than that.. great !

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Teresa
Teresa
1 reviews
over 6 years ago
3 out of 5 stars

Was trying to give as gift

Was trying to give as gift, but became very complicated because we had to register the card and it became a struggle and decreased my satisfaction. Not fun to go through this after a nice massage, when gave my friend one as gift and we couldn’t use.

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Daniel
Daniel
1 reviews
over 6 years ago
2 out of 5 stars

Would rather issue refund than help customer

I purchased two $150 gift cards and neither of them arrived via mail as requested. I called to inquire about sending e-certificates instead but they said it was against policy to reissue in a different manner. I didn't trust the company to mail new cards so cancelled the order and requested a refund. The only reason I gave two stars versus one is because it was a quick refund. This company almost seemed to excited to issue a refund rather than try to make a happy customer.

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SJ
SJ
1 reviews
over 6 years ago
1 out of 5 stars

Worst customer service ever.....

Both times I ordered (one via email and the other by mail) my orders did not arrive and I needed to contact customer service. The inflexibility of what you are able to do/offer your customers in terms of service is astounding! I wanted to replace my purchase but you made it so difficult that I decided I no longer want to purchase from your company again. I was a first-time customer and this was a horrible experience!

Helpful?
Bertrand
Bertrand
1 reviews
over 6 years ago
5 out of 5 stars

Made my wife happy!

Made my wife happy!

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Ashley
Ashley
1 reviews
over 6 years ago
1 out of 5 stars

We made our initial purchase of a gift…

We made our initial purchase of a gift card on March 18 and it has STILL not been received even after reaching out to customer service and requesting a reissue. Absolutely unacceptable.

Helpful?
Wendy
Wendy
1 reviews
over 6 years ago
5 out of 5 stars

I know that with Spafinder I will…

I know that with Spafinder I will consistently receive fantastic discounts, tips and suggestions! Thanks Spafinder!

Helpful?
KBD
KBD
1 reviews
over 6 years ago
5 out of 5 stars

Great discounts with frequent coupons

Great discounts with frequent coupons . Accepted almost everywhere !! Makes splurging on myself feel less indulgent with a discount :)

Helpful?

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