Spafinder

2.772727272727273 out of 5 stars
2.8
Average286 reviews

TrustScore

2.8
2.772727272727273 out of 5 stars
Average
5 out of 5 stars
107
4 out of 5 stars
13
3 out of 5 stars
14
2 out of 5 stars
12
1 out of 5 stars
140
286 reviews in total

Review summary

Spafinder has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Inconsistent and Unreliable

I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service experience!

I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service

Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Never again

Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations...Read more

0
0
🔥 High engagement

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Ej
Ej
1 reviews
about 6 years ago
5 out of 5 stars

Great gift

Excellent customer service This was for a gift and it was loved by receiver

Helpful?
Dru Balsley
Dru Balsley
1 reviews
about 6 years ago
3 out of 5 stars

While it was easy to order a gift card…

While it was easy to order a gift card on SpaFinder, I didn't receive a confirmation until the next day which was a bit odd for me. I would have preferred to get an email right away.

Helpful?
Elijah
Elijah
1 reviews
about 6 years ago
1 out of 5 stars

I still havent recieved my gift card…

I still havent recieved my gift card for $125

Helpful?
Dalina
Dalina
1 reviews
about 6 years ago
5 out of 5 stars

Great!

Great! Great!

Helpful?
Candy
Candy
1 reviews
about 6 years ago
5 out of 5 stars

simple & easy

Simple & easy to get the gift cards

Helpful?
Judith
Judith
1 reviews
about 6 years ago
2 out of 5 stars

I ordered a Spafinder card online and…

I ordered a Spafinder card online and it said It was confirming my info and that I would get a confirmation email. I never received a confirmation email so I called customer service. The guy said that my order went through and so I requested a confirmation email. He said he would send it right away and that I would also receive an email notifying me when thee gift was sent. I never received a confirmation nor did I receive any notification that my gift was sent.

Helpful?
Chelsey
Chelsey
1 reviews
about 6 years ago
1 out of 5 stars

Don’t buy a gift card they didn’t send…

Don’t buy a gift card they didn’t send it for a while and customer service was hard to deal with.

Helpful?
Thuy Vy
Thuy Vy
1 reviews
about 6 years ago
1 out of 5 stars

If I could give a zero star I would do…

If I could give a zero star I would do it. Our salon accepted a Spafinder card as a payment in June-2019, and we've been fighting to get money from them since. As of now, the end of October, we still haven't gotten any money yet.

Helpful?
Edith
Edith
1 reviews
about 6 years ago
5 out of 5 stars

Birthday Gift

Needed a special gift for my daughter, who lives in Atlanta, GA. Spafinder enabled me to find a unique gift quickly.

Helpful?
Caitlin
Caitlin
1 reviews
about 6 years ago
1 out of 5 stars

Major technical difficulties receiving…

Major technical difficulties receiving my gift card. Had to call customer service and have it re-sent. Did not go to spam, junk or any other folder. Too much trouble.

Helpful?
Dorsey
Dorsey
1 reviews
about 6 years ago
5 out of 5 stars

The process was fast and simple!

The process was fast and simple!

Helpful?
Phylliss
Phylliss
1 reviews
about 6 years ago
5 out of 5 stars

I love spafinder.

I love spafinder.

Helpful?
sue
sue
1 reviews
about 6 years ago
5 out of 5 stars

Super easy to order online and the…Super easy

Super easy to order online and the recipients got them on their special day and were very happy.

Helpful?
Mary
Mary
1 reviews
about 6 years ago
5 out of 5 stars

Best gift for my daughter

My daughter works most of the time, so for her birthday I love to give her a spa finder gift card. That way she gets to choose where to use it. I’m impressed that this gift card is accepted by so many places. It is an easy, safe way to send the gift of being pampered.

Helpful?
ruth
ruth
1 reviews
about 6 years ago
5 out of 5 stars

I purchase gifts certificates for my…

I purchase gifts certificates for my daughters birthday each year and she lives loves and appreciates them. She is a very busy and public figure and need to be at the top of her game with appearance daily. Thank you! Do you give special discounts for customers like me

Helpful?
Teresa
Teresa
1 reviews
about 6 years ago
5 out of 5 stars

Great Deal

Great Deal, Many Spa's to choose from.

Helpful?
Ali
Ali
1 reviews
about 6 years ago
1 out of 5 stars

E-commerce fraud. Do not use

E-commerce fraud on discount that they still haven’t fixed. Don’t buy with this vendor. I’m reporting this to their executive team and better business bureau.

Helpful?
John A
John A
1 reviews
about 6 years ago
4 out of 5 stars

Good customer service

Had a little trouble getting my receipt/confirmation and recipient delivery email, but customer service was diligent and we were successful in receiving what we needed.

Helpful?
Stef
Stef
1 reviews
about 6 years ago
1 out of 5 stars

huge hassle to use

huge hassle to use

Helpful?
Stephanie
Stephanie
1 reviews
about 6 years ago
5 out of 5 stars

Helpful discount!

Helpful discount!

Helpful?

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