Spafinder

2.772727272727273 out of 5 stars
2.8
Average286 reviews

TrustScore

2.8
2.772727272727273 out of 5 stars
Average
5 out of 5 stars
107
4 out of 5 stars
13
3 out of 5 stars
14
2 out of 5 stars
12
1 out of 5 stars
140
286 reviews in total

Review summary

Spafinder has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Inconsistent and Unreliable

I received 2 giftcards for my birthday and when I went to use them 1 card came back that it was already used (it was my ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great customer service experience!

I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service

Excellent customer service. The company also has safety nets in place for fraud, which when suspicious activity occurs, ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Never again

Never again. Bought it at Costco when they had it as a sale item before Christmas. Went to use at one of their locations...Read more

0
0
🔥 High engagement

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4 out of 5 stars

Could be a 5 star with just a few tweeks!

First - I get good traffic with Spa Finder Cards. Good work on promos! It took a minute to navigate the process changes and various cards with the change over to the Blackhawk Network. I would love to get a monthly summary statement so I can track the success of the program and audit the results in our monthly hindsight. MOST annoying. I can not seem to get the pictures of my spa up on the site. We have very high-level branding which is not only not being used, but the fill-in pics erode our brand image. I have asked for assistance with this several times. Your CSRs are very nice on the phone.

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Anonymous
Anonymous
1 reviews
over 6 years ago
2 out of 5 stars

The first time I tried to use my…

The first time I tried to use my SpaFinder gift card, I looked up a salon on the SpaFinder website and set up an appointment for a haircut, verifying with the salon that they accept SpaFinder gift cards. Once I received my haircut, I proceeded to try and pay for the cut with the gift card, only for it to not go through. I called SpaFinder customer support and they suggested that the salon try entering my gift card as a credit card, but that did not work either. The salon blamed SpaFinder (apparently this has been a recurring problem for the salon, even though they are on the website) and SpaFinder blamed the salon, so I was stuck paying out of pocket for a service I already received and really couldn't afford on my own. The next time I tried to use the gift card, I asked to pay in advance to make sure it would work, and thankfully it did. Either customers need to be told to try their gift card before the service, or SpaFinder needs to find a way to handle situations like these that do not totally put the burden on the customer for a service they may not be able to afford otherwise.

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Paula
Paula
1 reviews
over 6 years ago
5 out of 5 stars

Easy and efficient

Easy and efficient Well liked by recipient

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Nancy
Nancy
1 reviews
over 6 years ago
5 out of 5 stars

Great deals

Great discounts

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Dale
Dale
1 reviews
over 6 years ago
4 out of 5 stars

A very easy website to use

A very easy website to use. I will use it again to save a little on our next message.

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Meg
Meg
1 reviews
over 6 years ago
5 out of 5 stars

My daughter was very happy with her…

My daughter was very happy with her facials.

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MiMiC
MiMiC
1 reviews
over 6 years ago
5 out of 5 stars

Makes a great gift and the person…

Makes a great gift and the person receiving the gift card loves the pampering

Helpful?
CF
CF
1 reviews
over 6 years ago
3 out of 5 stars

The wrong image was sent on the gift…

The wrong image was sent on the gift card. Instead of receiving a congratulatory message on a new job, my sister received a bridal card which started a whole thing. Thanks, spafinder.

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Jc
Jc
1 reviews
over 6 years ago
1 out of 5 stars

Awful customer service

Awful customer service. Sent me the same email 50 times which seemed ok purpose

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mike
mike
1 reviews
over 6 years ago
5 out of 5 stars

Massage

Great massage

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CC
CC
1 reviews
over 6 years ago
1 out of 5 stars

Your gift cards through Happy Lady are…

Your gift cards through Happy Lady are un-redeemable. This is a very shady way to cheat clients and salons out of money and time. You should consider not working with Happy Lady in the future.

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Customer
Customer
1 reviews
over 6 years ago
4 out of 5 stars

Fast response

Fast response

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Adam
Adam
1 reviews
over 6 years ago
1 out of 5 stars

Outsourced customer service didn’t know…

Outsourced customer service didn’t know what they were doing. Got tons of SPAM emails and this was a gift for a colleague and it just blew up due to the poor execution on behalf of SPA finder. I’m pretty sure the gift won’t be used and was a waste of money and just headaches.

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Gemma
Gemma
1 reviews
over 6 years ago
1 out of 5 stars

Very dissatisfied customer

Very dissatisfied! Not only did I have a difficult time using the electronic gift card at the spa (that does take SpaFinder), I continued to be hung up on by the customer service number

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Barbara
Barbara
1 reviews
over 6 years ago
5 out of 5 stars

I love the ease of use and the…

I love the ease of use and the available locations!!

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Jaime
Jaime
1 reviews
over 6 years ago
5 out of 5 stars

4.8 out of 5

I use Spafinder.com a lot to save a little extra on massages! I love that Spafinder usually offers discounts for 10-15% on their gift cards at sites like Retail Me Not or through their newsletter or webpage. I also love that they have e-gift cards I can print right at home. I purchase these for myself the day before or the morning of a massage appointment. It usually takes an hour or so to get the e-gift card, so I plan it out in order to have enough time to receive the gift card in my inbox and print it out. The way I do it is through 2 email addresses I own; I use one as the sender and one as the receiver. I will purchase an e-gift card for $150 or $200 for myself and have it sent to my other email address. It's nice, too, because Spafinder has celebration options (i.e., "Congratulations!", "Happy Mother's Day", etc.) for the e-gift cards so I usually use the opportunity to give myself a gift or acknowledge a recent accomplishment or milestone. By using Spafinder and one of the promo codes it is offering, I usually save an extra 10-15% ($20-30) depending on the current promotion (it's often 12%). I also use Coupon Cabin, an online cashback program, and save an extra 5%+10% bonus cash on purchases through them at Spafinder, so I'm saving even more overall. For my massages and facials, I use a 5-star spa down the street from me and have never had a problem redeeming Spafinder e-gift cards there. I have also used Spafinder gift cards at Ritz Carlton spas for massages which included Reiki. I always check to ensure a spa accepts Spafinder gift cards before attempting to use a Spafinder gift card there, though. I also call the spa first to confirm their participation in the program. I love that my spa accepts Spafinder multi-use e-gift cards - meaning I don't have to use the entire gift card in one place or one appointment. I also like that I can look up the balance of my card easily online or by calling an automated number. The only thing I would change at Spafinder.com is the Spafinder Rewards. I see them mentioned on the gift cards and have emailed customer service about this program but haven't received an email back or found anything about the program online other than the basic idea of earning rewards for purchases. I receive massages twice a month and always use Spafinder so I know I'd benefit from a rewards program. Other than that, I'd give them 5 stars. As the program stands, I'd give them a 4.8 if it was possible. Oh, and PS - Costco.com usually offers (2) Spafinder $50 gift cards for $80, and I've gone that route before, too. It works just as well but adds the extra step of ordering from Costco.com, so I don't use this route often. I am unsure if anyone can do this, or if you need to be a Costco member. I hope this helps and thank you Spafinder and Trustpilot!

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Elizabeth
Elizabeth
1 reviews
over 6 years ago
4 out of 5 stars

It took a long time to find a spa that…

It took a long time to find a spa that would accept the spa finder cards. Also, there was quite a performance with making the payment-way too complicated for a 50 something like me! It s a good thing I had my daughters with me to figure it out!

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Bobbi
Bobbi
1 reviews
over 6 years ago
5 out of 5 stars

Great for gift-giving.

Great for gift-giving.

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RaLinda
RaLinda
1 reviews
over 6 years ago
4 out of 5 stars

Gift for my daughter.the first provider…

Gift for my daughter.the first provider she tried said they only gave facials to Muslims, but the second, though a bit of a drive was fabulous and she’s going for a second facial soon.

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Barbara S
Barbara S
1 reviews
over 6 years ago
1 out of 5 stars

Couldn't find a spa that would take Spafinder

I used a gift card to buy a Spafind card and although the spa in my area was listed as one who accepts Spafinder, when I got to the spa they wouldn't take the card because they left Spafinder over a year prior. The other two spas in my area also left Spafinder. Now the nearest one is 28 miles away. I am not happy

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