Southwest Airlines
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Never again will I fly SW
We were delayed four hours (and it may be more) due to a bird strike and I had to scramble to make arrangements for my son, which was almost not possible and extremely stressful. There have been five gate changes for other flights near our gates, so there is clearly a huge amount of disorganization. The bathroom was disgusting and had feces on the rim of the toilet. I understand that things happen, like bird strikes. However, there should be a plan in place for these events to mitigate delays for these occurrences. I will most likely not ever fly southwest again. There are massive issues that need to be addressed and it is very unfortunate that your lack of planning and extreme disorganization has caused significant and unnecessary stress for my family.