Southwest Airlines
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Dispute of standby fee and lack of notification writing this review to talk about…
I am writing this review to talk about a concern about booking a flight in advance and being charged a standby fee. On Aug 16, I booked a flight with Southwest Airlines under reservation #4tcehq. My booking included a return flight, but I encountered an issue that led to an unexpected fee due to my return flight being placed on standby. On my day of departure, I confirmed my flight from MCO, only to discover that my flight was on standby and subject to an additional fee. I was not informed of the standby status or the associated fee before this confirmation, which created an inconvenience and an unexpected expense to me. i spoke with a supervisor named Dennis who was very rude and hung up the phone on me. I will never fly this airline again.