Southwest Airlines
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Do yourself a favor and choose a different airline
We made sure that we are on the correct gate according to the screens. Turns out that the screens were incorrect and the speakers didn’t work. A Southwest Airlines lady claimed that she told the group waiting here to switch gates. We were sitting there the whole time (for 1,5 h) and the information didn’t reach us. They weren’t also calling our names before closing the gate. Getting a refund was also tricky because they claimed it was our fault. Luckily I took a picture of the incorrect screen during departure time. I got vouchers and was forced to use southwest airlines once more. The vouchers didn’t cover the tax, so I had to pay 50$ none the less. I selected business class and oh boy it didn’t made a huge difference.. I had access to slow internet during he flight and I got a free drink voucher. I asked for a hot chocolate but it turns out that the drink had to be alcoholic (stupid, what if I’m pregnant?). So I ordered a beer and wanted to take it home. Before I was leaving a stewardess took the unopened can from me.. saying she has to, sooorry. The kid next to me was allowed to take the snacks home. I will never fly with Southwest Airlines again. Worst experience ever. PS: they also damaged my suitcase.