Southwest Airlines
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My direct flight was cancelled due to…
My direct flight was cancelled due to weather conditions. Southwest changed my flight to the latest flight the next day with a five hour lay over, not arriving to my destination until the next morning. From 5:45 pm to 12 am. I tried on my computer to change my flight to a direct flight on the same day, Southwest blocked the ability for me to do so. I had to call to change my flight. I called and was on hold for two hours when they hung up on me. I called again and waited another three hours for the representative to tell me “ if your unhappy with your flight cancel and go with another airline.” The reps ID number is 144113 his name is Quinton. I was in shock that that’s the first thing he told me instead of trying to help me figure out other accommodations. I am canceling my Southwest credit card and using all the points I have and will never fly with Southwest again. I’ll fly with Untied, Delta or American instead.