Southwest Airlines
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Scammers and crooks
I had the worst experience flying with Southwest Airlines. My family of five travels together with one large luggage to keep things simple and convenient. However, on our return flight, they charged us an extra $200 because our luggage was exceeding the standard size by just 5 inches. This is absolutely ridiculous! We could have easily checked in 5 smaller bags, each included in the price, but that would have taken up more space in the compartment and added more weight — making this policy clearly about squeezing more money out of customers, not about space or weight. To make matters worse, we weren't charged this fee on the flight in, but only on the way out. They claimed they changed the policy during our vacation, which felt like a total scam. This is pure corporate greed! I will never fly with Southwest again. Avoid this airline at all costs — they are nothing but scammers and crooks!