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Wendy

Wendy

Member since Invalid Date
2
Reviews
1.0
1 out of 5 stars
Average rating

Reviews by Wendy

SO

Southwest Airlines

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1 out of 5 stars

My luggage was irreparably damaged by…

My luggage was irreparably damaged by their baggage handlers whern I arrived at my destination. I had a dent and a gauge or hole in my luggage. They said the dent was normal wear and tear but the hole was their liability. Do they gave me a voucher for $50 for a future flight. I took my luggage and the repair person said it was not repairable. I complained through Better Business Bureau and this time Southwest went back on their orginal statement and said this was normal wear and tear. So I am out a lot of money for a new bag. Southwest does not really save you money for any money I saved on the flight will be spent on new luggage. I will never fly Southwest again. I had a similar incident a long time ago with Delta where they put an irreparable hole in my luggage and they paid me for a new bag. Delta maybe more expensive but they are at least honest.

AU

Audley Travel

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1 out of 5 stars

Big Disappointment

When I went on Audley the first time to Sicily and the Amalfi Coast everything worked out fine. I went with them to Japan and thought I would have the same experience but there was a lot of misunderstanding. I wanted a easy transportation and mostly guided tour. The agent neglected to tell me this was a semi-independent tour. I ended up paying a lot of expenses for travel that were unexpected. The trains were a nightmare in terms of logistics. The local operators that were supposed to help me with issues were useless. It was difficult to communicate with Audley in USA because of the time difference and no help on the week ends. Some of the hotel booked had meals included but they were inedible. So caveat emptor. I won't travel with Audley again.