Sonnet Insurance Reviews

Very friendly service. Took time to review everything with me and answer all my questions.

The agent with whom I spoke was a complete gem of a person. Patient, helpful, knowledgeable, did not apply pressure to buy. That the online quoting system keeps your quote and allows you to amend it while you experiment with your coverage is so helpful. Sonnet saved me money on both my policies!

I would never recommend this company. In respect to my policy they have been unethical and fringe on fraudulent practices in my opinion where I am concerened. Good luck getting through to a live person and having anyone return your calls! I had an incident in a parking lot in 2022. I was parking and another driver backed into me. I had zero damage while the other driver incurred some. I did the appropriate and called Sonnet to report it. Initially I was told I was not at fault, Days later I was contacted by Sonnet and told I was actually 50% at fault (for someone else backing into me???) I didn't fight it because I had no damage and didn't see the point, regardless it was a zero dollar claim. As Sonnet is no longer offering auto insurance in Alberta, I have been looking for another insurance company. Imagine my frustration and anger when I discovered that Sonnet has rated this as an at fault accident with "Direct Compensation Property Damage" which have trippled my insurance premiums!! The best part is that Carfax has this reported as a ZERO dollar claim. So how can they have me rated as a higher risk when they reported this as a NO claim??? Once again, no one has gotten back to me and my policy lapses in early September and I have been fighting with this for over 2 weeks. If you're looking for insurance and you get a decent quote with them, my advice is RUN! Find an insurance broker local to you, that you can actually see in person if you need something.

The sign up process was easy and the coverage was excellent with all the information available in summarized form. Pricing was competitive and one year of free telus health insurance was cherry on top. Just hope the claim process is easy as if ever needed, although reviews were positive from people.

Great service, cheap rates

Il y avait des petits ajustements à faire ́lorsque j'ai choisi de renouveler mon assurance auto avec Sonnet. J'ai été accompagné au téléphone et à l'ordinateur par un représentant. Service courtois et professionnel.

Thoughtful service

WAY TOO LONG ON THE PHONE MORE THAN TWO HOURS

I no longer have sonnet insurance, but sonnet insurance you have a lawsuit coming. An employee of yours has been harassing and texting me personally. They claimed to hurt me. This employee of yours said my address and my license plate number. I still have all the messages. I will be going to my lawyer with all the messages. You guys are done! That is very unprofessional and disgusting for your employees to be doing that.

I don't know if I am signed up again, and at what price for the year

It helps that I could do it by internet and get a fast quote. Saved allot of money compared to the company I was with before.

The attitude of the representative.

For my review please refer to the last portion of my feedback on agent Monique.

My Agent was easy to deal with and explained everything well. I was able able to get a way better price then the previous price I had with my last insurer. The whole process was quick and efficient and I would highly recommend Sonnet.

staff are helpfull and kind. Costumer are treated with kindness andrespect. Resolved all issue professionally.

It was very simple. I first requested for a quote and a few days later my quote remained the same, and the then buying my policy was very easy.

It was very easy get through to speak to a live person. Usually you have to speak to the machines until you get a human being. Thank you Sonnet for keeping live agents serving people.

I work for an insurance company and I am never one to bash on my competitors. I know every companies strengths and weaknesses and don’t encourage anyone to leave their company for me. SONNET HAS NO STRENGTHS - I already had knowledge on how bad their service was but I had to deal with them while my parents were on vacation. They have no 24 hour customer service line, non-functioning robot chat services on their website, and inadequate function / control of ALL of their email lines. If you ever have an emergency and you’re insured with sonnet don’t even bother contacting them. They won’t help you anyway! They can’t even help you if they wanted because all of their means of communication are poorly monitored. Not to mention the inconsistencies between information provided by the agents. Nobody can be held accountable for their actions or statements because there’s no way to identify who you spoke to. Horrendous. Please stay away

When you call you are not a number they referred to me by name and were very polite that makes a great difference

Horrible company to deal with. I had a house flood in April. They sent a Restoration company to come photograph all my belongings that would damage during the flood. And made sure that everything was all nicely together in two rooms. Easy to access and easy for them to do their appraisal unfortunately the group they sent did not speak English at all. Was very hard to communicate without at the time they had removed 80% of the items to the yard to be picked up by a company. When I came back down I had noticed that they had moved a bunch of the items into a separate bedroom and did not include them. So I reached out to the address to it about. It mostly was consent about my daughter's medical supplies and equipment that was missed. To find out weeks later when I get the pictures where I have to give receipts etc. To find items that they had taken out of my house on even included in the list. I reach back out to the adjuster who tells me that he will resend the company out. Okay fine but they took some of the stuff with them on the first go about. I have pictures and videos at the time of the flood that show as well. All these items were when the flood happened. They sent people three times once on the day of the flood and took 3D videos of the whole basement so they can clearly see the missing items. I would stay away from this company at all. Cost cheaper premiums come at a cost.