So Energy Reviews

Very helpful and friendly. Always a pleasure to talk to your staff

Easy decision with good supplier,although new online account details not as good as previous (if it ain't broke don't fix it). O thers are cheaper though eg Ovo

Zak was very helpful and sorted out my query quickly

I contacted SO Energy early morning, I requested a call back, which said it was usually within the hour, this didn't happen and I needed to go out in the afternoon I called again and this time my call went through within a few minutes, the lady that dealt with my call was professional and gave me all the information I needed. I decided to re-new my tariff as it matched others I have been quoted and to be fair I have always been satisfied with SO energy

Quick response to my call. Answered the questions asked, and any further information I required. Despite the busy time of day. Quick. professional, curtious.

Excellent customer service. Professional and patient. I've always had help and advice when I've had to call you

fairly quick answering phon, very helpful bit of background noise to be expected

Having recently had smart meters installed I was left with a display unit that gives me no information at all I was told they would sort it out but I have heard nothing for three weeks

Been with you for sometime now and never had any problems, can not fault you as a company, keep doing what you do, Thank you.

Our electricity smart meter stopped working some time in October 2024. Since then I have been asked repeatedly to read the meter (outside in the cold) despite telling them several times that at 78 and getting frail, it's not a job I want to do. I asked that Morrisons be asked to read my meter or for them to fix it. So last week I received the following email: "I’m getting in touch to provide an update regarding your meter issue. We have worked to coordinate with our service partners or obtain an appointment to offer you, however, due to reasons beyond our control we have been unable to secure an available engineer in your area. As there are no engineer slots available for bookings in your region, we will need to close this query that has been passed from customer service to the Metering team. However, please rest assured that your case has been referred to our engagement officers. They are actively working with our engineering partners to restore coverage in your area as soon as possible. When there is availability, we will reach out to schedule the necessary appointment. As there are no engineer slots available for bookings in your region, we will need to close this query that has been passed from customer service to the Metering team. However, please rest assured that your case has been referred to our engagement officers. They are actively working with our engineering partners to restore coverage in your area as soon as possible. When there is availability, we will reach out to schedule the necessary appointment." In other words- diddly squat! Yet I read that other customers are being harassed to have a new smart meter fitted. Why can't they just fit me a new meter? I'm off to EDF!! Oh and what's an 'Engagement Officer'. Should this worry me?

It was a great experience with the customer service

So easy to renwew and with compeititve energy rates - I only iwish SO would release a tariff for senior adults who are very disabled and who require high levels of heat - it is so expensive during the Autumn/Winter period.

The staff member on the the telephone was very courteous, and understanding, and knowledgeable.

Great company, so easy to use and very good rates.

I've always had good service as well as great tariff rates. My renewal due in Aug 2025, the So Energy rate was less than the current cost I was on. They were still cheaper than others i had checked, so needless to say I renewed.

Have been with So Energy for a few years, fair price, easy to read statements and information.

The call handler was clear telling me my options also friendly.

The first phone calls I made l was cut off so wasted 45 minutes. I did eventually get through to an opertive who was very efficient and helpful and sorted my query out quickly