10 months ago
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
10 months ago
Bring able to do live chat helped immensely, Neha was very helpful.
10 months ago
It was easy to follow and why change it you are satisfied with the service offered
After renewal a new EV tariff became available which would have been more suitable. Despite an email to myself saying on exit fees in taking this when I asked to transfer to this I was denied the move.
At switching over from another company they took over £720 when the agreed amount via go compare was £369. Finally got that sorted and was hopeful for a better experience going forward. No such luck. Put in meter readings and they said it was wrong date so couldn't be used for bill and the bill was an estimate, so I waited till got an email saying time for your meter readings and took the readings and entered them on website. I also sent photos of the readings via email and they have now generated my new bill but Still with estimated readings. Not a happy customer.
It’s been so, so easy to deal with SO Energy. They take automatic regular monthly readings through our smart meter. Also, having solar panels, we build up credit during the warmer months to help pay more in the colder months. Our previous supplier UW was a con & I had to get the ombudsman to sort them out!
Customer services helpful as always listened to my queries
So easy a simple to renew. Fantastic price. AMA happy customer..thanks Martin.
This company actually takes the time and interest to reply to my queries. I received a proper emailed explanation not just a referral to their faq on their website site.
Had no problems within the last two years, completely with pricing.
Simple process.
I like the monthly billing.
Operative listen to query, talked through it; and sorted out query.
Having someone who could help and advice me
The major problem is that I had to search for a contact telephone number it doesn’t seem to appear on any of your communications,that said once I managed to have a one on one conversation your representative was clear and concise and professional so for that thank you.
It was quite simple to renew my tariff, details on different ones explained well! and which suited my needs the best ….. simple & easy
We didn't have a good start with SO Energy about 3 years ago but I think the service as improved. I particularly like the fact that they offer me some options when my tarif is about to end. Also, if my consumption is lower than forecasted, SO Energy contacts me to reduce my monthly payment. So far I am happy and will continue with them.
So energy is reliable professional and helpful they also do great rates for gas and electric 👍👍👍
I had a prompt reply to my query.
Easy to find information to compare to other suppliers. Easy options to renew.
so is a rubbish company, their communication between each section collections, and customer service is none existent- one might make an arrangement with you , but collections wont know about it so they send constant threatening emails to you . i took them once already to the ombudsman when i tried to set up regular payments ( although their gas prices are scandalously high also ) i started paying them regularly and it was scuppa'd by their collections and speaking to a rude collections agent who actually sabotaged the regular payments at the level i was paying them, which resulted in costs going even higher , and owing a lot more money than i needed to, None of their agents can really help you , they are just switchboard and computer jockeys i wn the ombudsman case the frst time round and i have already put in two more complaints cbout their handling of my payments and both will go back to the ombudsman becuase i already know so will do nothing to support my complaint DO NOT USE THEM AND CAN SOMEONE TAKE THM TO COURT PLEASE AND GET THEM OUT OF THE BUSINESS
Problems easily sorted. Respond promptly to emails. Clear information
Ethical company, always had good service.
Based on analysis of 55 reviews rated 1-2 stars for So Energy
“The company's customer service is third rate, not fit for purpose and almost non-existent”
“Personally, I can't wait to transfer my account to another energy supplier”
“Biggest mistake transferring to So Energy”
“From 2 weeks before I moved, I phoned SO Energy twice to tell them my plans and of my desire to remain an SO Energy c...”
“Edit on 18th July: There is, in fact, no email from Max, or anyone else from So Energy”
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So Energy is a UK-based energy supplier that specializes in providing renewable energy solutions to residential customers. The company offers a range of energy tariffs, including fixed, flexible, and tracker options, all of which are 100% green. So Energy aims to simplify the energy purchasing process with clear pricing and accessible service, catering to consumers who seek affordable and sustainable energy options. In addition to traditional energy tariffs, So Energy also provides innovative products such as solar panel installation and electric vehicle (EV) charging solutions. Their unique tariff, So Unique, utilizes smart meter data to deliver tailored energy rates, helping customers save on their energy bills. By focusing on renewable energy and customer-centric services, So Energy positions itself as a reliable choice for environmentally conscious consumers looking for value and simplicity in their energy needs.
So Energy receives high praise for its straightforward and user-friendly service, with many customers highlighting the ease of switching tariffs and the helpfulness of the staff. Reviewers appreciate the clear communication and regular updates regarding their energy usage, making it easy to manage their accounts. The live chat feature is particularly noted for providing quick assistance, with several customers expressing satisfaction with the support received. However, there are significant complaints regarding customer service, with some individuals describing their experiences as nightmarish and citing unresponsive or inadequate support. While the majority of feedback is positive, the recurring issues with customer service cannot be overlooked. Overall, So Energy is viewed favorably, but improvements in customer support are needed.
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