So Energy
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Smart meter stopped working…
Our electricity smart meter stopped working some time in October 2024. Since then I have been asked repeatedly to read the meter (outside in the cold) despite telling them several times that at 78 and getting frail, it's not a job I want to do. I asked that Morrisons be asked to read my meter or for them to fix it. So last week I received the following email: "I’m getting in touch to provide an update regarding your meter issue. We have worked to coordinate with our service partners or obtain an appointment to offer you, however, due to reasons beyond our control we have been unable to secure an available engineer in your area. As there are no engineer slots available for bookings in your region, we will need to close this query that has been passed from customer service to the Metering team. However, please rest assured that your case has been referred to our engagement officers. They are actively working with our engineering partners to restore coverage in your area as soon as possible. When there is availability, we will reach out to schedule the necessary appointment. As there are no engineer slots available for bookings in your region, we will need to close this query that has been passed from customer service to the Metering team. However, please rest assured that your case has been referred to our engagement officers. They are actively working with our engineering partners to restore coverage in your area as soon as possible. When there is availability, we will reach out to schedule the necessary appointment." In other words- diddly squat! Yet I read that other customers are being harassed to have a new smart meter fitted. Why can't they just fit me a new meter? I'm off to EDF!! Oh and what's an 'Engagement Officer'. Should this worry me?