So Energy Reviews

We have left So Energy as a result of moving house. We have submitted our final readings and notified them of our last date of responsibility for the property concerned. We have received our final bill and been told that the refund, because we were in credit, would be in our account by 17:00 tonight. THIS DID NOT HAPPEN! Furthermore there have been several reviews on Truspilot about the ease of contact and working with So Energy. I guess they must be talking about another company to the one I am talking about, as a Seance would be more successful, conducted by the biggest charlatan in existence. Stephen Lockley. I would have given zero stars had that been possible.

Simple to do and clear

As always withSo Energy they were extremely helpful , I have been with them a number of years now and just don’t have any complaints at all about them, the customer care team are always friendly and helpful.

Just renewed my tariff for another year from this excellent company.

we had no issues when contacting So Energy. they were always so helpful, polite and did as we asked them.

I like SO Energy. Any queries I have are answered promptly and in a friendly manner.

The notification was easy to understand and for me to make a decision. Then it was simple to renew my plan on line.

I contacted SOENERGY about a faulty smart meter in my household and in their reply to my problem they contacted me very quickly on how to overcome the problem with meter with easy to follow instructions on how to solve the problem so i am very happy with SOENERGY with solving my problem so quickly.

Can contact a agent by phone .( im not very computer literate .just basic so can ask questions and get simplified answers .

Absolutely amazing company ❤️. SO energy has been totally unbelievable with helping me with my current financial difficulties and have Been totally understanding. By far the best company I have dealt with by far. Thank you

“SO” far so good..👍👍 have had such a terrible experience with two other energy companies but SO energy have been so helpful with problems with a locked meter cupboard, and we are only allowed 4 readings per year. So I await my smart meter so they can receive my usage easily. That’s all I have wanted especially after one company stole £900 from my bank account at Christmas. I have plenty of people who want me to refer them to SO energy as they are not happy with their company’s so I am referring them as the service so far has been exemplary.👍👍👍👍

Have been with SO energy for several years and find their customer service excellent. Just renewed my gas contract with them, this time on a 2 year deal at good rates especially with all the global energy uncertainties at the moment. With them just for Gas supply at the moment because i get a great deal with another provider for night time electricity for charging my electric vehicle.

Had a query about renewing my Fixed Term & Customer Service sorted it by a phone call in no time. It's also a nice change to talk to someone.

I spoke to Toni, who could tell I was not too pleased with SO, but after chatting with her, my questions were answered in a friendly and professional manner, and left me feeling much better disposed towards SO Energy.

My wife and I are pensioners and are on pension credit. Much appreciated that you haven't increased our energy bill. Like others finding it hard to meet our day to day commitments with the cost of living been so high.

good price 2year contract Sales person clear and efficient sorted in minutes . good company

Excellent customer service

i am happy with so energy for supplying my energy