11 months ago
Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well
Over a year ago
Great professional service from George and Gareth who put the client first.
I would like to thank Sophie Sheppard for her help negotiating a number of areas which arose throughout this year. She has been very helpful, quick to respond to queries and found successful ways in which to find solutions.
Sophie's commitment to addressing concerns promptly and ensuring a well-maintained property truly sets her apart. Highly recommend Snellers for outstanding property management services.
Very pleased with the service of Sophie Sheppard! Always kind, helpful and sorting issues related to the property I rent!
I appreciate Sophie's professional service and I am confident that my property is in good hands even though I live abroad. All issues are taken care of promptly and I am generally informed in a timely manner.
Snellers has been managing our property for more than 10 years now. They are very professional and always there to help - especially Shaun who has helped us to organise some repairing work for bathroom recently. From getting quotes, booking contractor and checking repairing work, Shaun has made sure that work are done properly and he is always there to help! Keep up the good work!
Great service. Snellers have been very responsive to any queries or issues raised and always easily accessible on the telephone. They are empathetic and professional and have responded in a timely manner to emails. Foysol Ahmed recently has been of great help to me personally; his empathy, understanding and efficiency is commendable. Any interaction I have had with the staff in lettings and in property management has been positive.
Sophie was very helpfull after reporting some issues in the flat that need repair
Foysol sorted out issues for our new tenancy, Kept us up to date the whole time. For the team I believe nothing is too much trouble. Thank you so much!
We have been with Snellers letting services for many years. We have found Kieran and Sophie very efficient to deal with. It is so important to have complete trust with your agents and we have had very good support over the years.
We have received excellent service from Josh and Amy and Ayca Snellers have been looking after our flat for many years all done very professionally and found excellent tenants.
The Snellers office in Hampton Hill has supported us as first-time landlords throughout our end-to-end journey. Helping us to bed-in, helping us to find tenants at pace, helping us to ensure the property was compliant, and above-all, helping us with some complex tenant-relationship issues. We would, in particular, like to commend Sophie Shepherd, and Anna Harrison who have been engaged from day 1. It's nice to see managed residential property agents earn their fees and go above and beyond! Thank you.
I have always received a timely and professional service from Snellers and been kept up to date on any issues. I have dealt with Sophie for a long time now and she has maintained the excellent sercice.
Bethany has been looking after our tenancy with great professionalism, transparency, and personability. We've always received a quick response when reaching out over email with any question or issue, and would recommend Snellers for renting and would be happy to rent from them again in the future. Thanks for helping us make a property our home!
We've had our property managed by Snellers since August this year. So far we're very satisfied with the service we've received (by Shaun): Responses have been prompt and matters (luckily only small ones!) have been dealt with in good time and without fuss. Here's to the same level of service in 2024!
Great work Snellers, had a small plumbing problem Shaun in the maintenance team was straight on it, and got the issue sorted with no problems very good service All other departments too always been happy to help, would recommend.
I reached out to Snellers 3 days ago about a gutter fault on our neighbour's Victorian conversion (which includes one apartment managed by Snellers). Sophie was proactive in swiftly forwarding my report to the relevant management company and promptly advised me that the gutter fault would be looked into as a matter of urgency. The faulty gutter has yet to be inspected or repaired so outcome of the situation remains unknown, hence the 3 stars. Sophie's own input at outset was 5 stars however.
Sophie Sheppard provides great service: she is friendly, professional and responsive.
Sophie was great. Very friendly and helpful.
Sophie and Faisal offered very prompt and helpful advice 😀
Great service and help from Sophie Sheppard. She's a real credit to Snellers. Thank you for your great service Sophie at all time.
Based on analysis of 18 reviews rated 1-2 stars for Snellers Estate Agents
“The commercial and property management side of Snellers is truly Incompetent and Negligent”
“Do not trust Snellers agency in Twickenham”
“Multiple emails to Pryce at Sellers did not receive a response”
“Multiple emails to Pryce at Sellers did not receive a response”
“Their reviews are fake, and they force you to write a nice review”
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Snellers Estate Agents is a reputable property agency operating in the Richmond and Kingston boroughs, with offices located in key areas such as Hampton Hill, Kingston, St Margarets, Teddington, and Twickenham. The company specializes in residential property services, including buying, selling, renting, and letting homes. With a diverse portfolio that features various property types, Snellers caters to a wide range of clients, from first-time buyers to seasoned investors. The company prides itself on providing comprehensive property valuations and expert market insights, ensuring that customers receive informed guidance throughout their real estate transactions. Snellers Estate Agents is dedicated to meeting the needs of local homeowners and prospective tenants, making it a trusted choice for those seeking assistance in the competitive property market of South West London.
Snellers Estate Agents receives high praise for its exceptional service, particularly from staff members like Sophie Sheppard, who is frequently highlighted for her responsiveness and professionalism. Reviewers appreciate the efficient management of properties, with many noting the prompt communication and support provided by team members such as Shaun Brayshaw and Geeta Sharma. Customers report positive experiences in both sales and rentals, emphasizing the team's dedication to client satisfaction. However, a few complaints arise regarding unresponsiveness, particularly in relation to property management issues and fees, such as a pet consent form charge that some found frustrating. Despite these concerns, the overwhelming sentiment remains positive, with many recommending Snellers for their reliable service and attentive staff.
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