Snellers Estate Agents Reviews

Snellers been very good with our listing. They were professional and quick to respond. They got hour house listed in no time and went on rental in 3 weeks. Happy to see the service they provide. :)

AVOID AVOID AVOID. Use of gas lighting techniques like ringing 7 times in a row changing the storey each time. Lied about things being renovated before we moved in at the viewing and lied about the landlord using the garage for his own storage. All of this after we signed the tenancy agreement. I have been renting for the last 25 years and this was one of the worst experiences I have had with estate agents.

I am very grateful to George Lewis and Gareth Davies for making my first rental flat experience here in London bearable. They have been so accommodating, reasonable and very helpful. Their lines are always open and they did their best to resolve the flat issues. Thank you very much!

I’d like to say thank you to Archie at Snellers Twickenham for his kindness and help in trying to find a rental property in Twickenham for my Husband and I. Our needs are very specific due to mobility problems so it’s a difficult one to meet. Thanks for your patience Archie Marilyn

Sophie is professional and deals with issues/requests very promptly. My flat is managed well. Thank you.

Sophie Shepperd at Snellers has been great to work with - she acts quickly and follows through with everything that she says she will do. I feel confident that she will do what I ask of her as I rent out my property through Snellers.

Over 10 years of experience letting our properry we have had a mixed bag with the letting agent side of Snellers. Over the years we have had at times, a very poor service, which seems to be very dependent on the person who is managing your property and of course the tenant in the property also. But over the last 2 years I am very happy to give the 5* to Sophie Sheppard who listened to my concerns and managed to rectify many issues within a very reasonable timescale when she took over managing the letting of my property. We are now selling the property with Snellers and Sophie continues to provide the information we need to provide to the buyer, eg safety certificates and she ensures they remain up to date so we comply with the regulations associated with letting a property.

Holly and the rest of the Rental Team at Snellers are incredibly helpful and efficient, and as a landlord based outside of the UK, I feel very comfortable and confident that my interests are being well looked after.

Very helpful staff, always ready to advise on the complex rules around letting properties.

As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.

Zara has been really helpful, very pleasant to deal with and has made this a smooth experience for us.

Zara Choudhry is a very good tenancy management officer. She has been friendly, professional and responsible.She has resolved my tenancy issue quickly and effectively. I am grateful for her help. I hope everything goes well with her.

Zara Choudhry has been exceptional in helping us with getting our contract amended while helping clarifying any questions that we had in terms of deposits and next steps. She’s knowledgable, patient and really keen to understand your needs first.

Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.

I genuinely hope my experience will serve as a cautionary tale for anyone thinking of buying a house through Snellers Twickenham. I will only give you facts and let you decide whether to trust them. We put an offer down on what we thought would be our forever home. It would be a stretch to start but we could make it work. Kris told us the owner liked our offer but would ideally want a little more. We did the numbers again and upped our offer, but having been burned before, our condition was that it be taken from the market. Our offer was accepted. We were ecstatic. Our kids were overjoyed. A day later, we noticed the house was still listed as on the market. When we queried this, Snellers ignored our condition and told us they were still having viewings until we show we have booked a survey. We booked a survey. Then they told us they will continue the viewings until we get financing in order and book a valuation. We did so. They got no new offers that weekend, but the house was still not marked sold STC. We queried this again, and were told we need to show we engaged a conveyancer. We did. This game continued for weeks, but Snellers told us "hand on heart" they are no longer taking viewings or marketing the property. We relaxed. Survey was done and paid for. Searches too. Valuation was done. Financing arranged. The patient buyers of our home also did their searches and surveys. They were excited too. This morning Kris told us we were gazumped. He didn't even tell us by how much or give us an option to up our offer. So they were still marketing the property. They were still chasing new offers after all. They lied. My wife is devastated. My daughter cried. Kris is happy.

Bethany in property management has looked after our rental properties for a number of years. She is incredibly proactive, responsive, patient and nothing is too much trouble for her. Not only is she incredibly efficient but she also has a lovely way of dealing with her clients.

Snellers have been managing property for us for many years now, and in the last few, we've been blessed to have Sophie Sheppard taking care of things for us. Sophie is knowledgeable, has great communication skills and is always quick to respond to any queries we have. We live overseas part of the year, but are more than happy to have our property (and tenants!) in her capable hands when we are away.

Amazing team! Polite, helpful, responsive. Have been dealing with Bethany for day to day property management and have received good services!

Sophie Sheppard Professional and knowledgeable