Snellers Estate Agents Reviews

Sophie is pleasant, efficient, helpful and responds quickly to enquiries.

I have been renting my house through Snellers for many years. For the last couple of years I have corresponded with Sophie Sheppard on a number of occasions. She has always been extremely helpful and professional. Snellers is lucky to have her.

Sophie always responds quickly to messages; and she is polite and friendly and helpful. She is a credit to Snellers lettings department.

We have received excellent service from Snellers Teddington Branch whilst renting out our property. Over the past few years we have found the help and service provided by Ayca, Amy and more recently Sophie Shepherd, to be particularly efficient and most welcome.

Sophie at Snellers Twickenham has been the best !!! Always Responsive and helpful…. Getting the job done. Before Sophie we struggled with any communication or action. Thank you Sophie for looking after us and our home !

I have used these guys for years and they are great, especially Geeta

We received professional and reliable support from day one until the end of our tenancy with Snellers. Maxim guided us through every step of the process smoothly and efficiently. A big thank you to him and the entire Snellers team!

Snellers have proved themselves more than willing and able to go the extra mile for their customers. Their support and attention to detail during a challenging and stressful time as landlords has been invaluable. Any questions are answered immediately. Any issues raised are managed promptly. Their costs are very reasonable. Their staff are attentive, thorough and very pleasant. We cannot thank them enough for all they have done and have no hesitation in recommending them. Kelly Baldwin and Geeta Sharma were both very helpful and efficient in their roles.

Ted Turner who organised an engineer for our broken washing machine, was very polite. He was helpful and courteouand professional Thank you Ted!

I have been a long-time landlord with them and have found the Snellers team to be extremely easy to work with. I was reminded of this last week when we had a serious issue at the property and Sophie Sheppard acted quickly and effectively to quickly organize the best solution possible. Great service!!!

We’ve had a really great experience with Kelly Baldwin at Snellers Property Management. From the moment we moved into our new rented property, Kelly has been incredibly helpful and responsive in addressing the inevitable snags that come with settling into a new home. She has handled everything with efficiency and professionalism—quickly responding to issues, keeping us updated, and liaising with the landlord to make sure things were resolved smoothly. It always felt like she was genuinely working with us to find solutions that worked for everyone, and thanks to her efforts, we’re now in a place where everything feels settled and positive. We really appreciate her support and would highly recommend Kelly to anyone looking for a reliable and proactive property manager.

Always an outstanding service by everyone at Snellers. I have been using Snellers for over 10 years for renting two properties and now am selling both. Always excellent and professional communication - getting back to you fast and always very kind, and they are also very efficient in both managing properties, -throughout the rental period, plus providing thorough reports of the properties, when changing the tenants or selling the properties. Always a smooth process. They are professional and reliable with great negotiation skills- getting the price I ask for. Always a great service. I highly recommend them.

I've worked with Snellers for many years and as the staff come and go - there is always a consistently high level of service from the property management team - I'd like to give a shout out to Sophie, Olivia and Holly who have been a huge help and support as I've gone through a recent change over of tenancy .. its always a challenging time as a landlord and they've been very responsive and always have the tenants in mind in wanting to give a great experience.

We own four flats in Twickenham and Snellers have been our letting agents for several years. We recently asked them to take over the full management of these flats - a huge relief as anyone dealing with residential lettings will know this can be a nightmare. It is reassuring to know that Sophie Sheppard who manages the property for us is at the end of the phone/email - she keeps us in touch with all matters raised by tenants and any issues regarding the building and deals with matters promptly and efficiently.

I have been a landlord with Snellers for many years. They have always given me a decent service and I have generally been pleased with what they have done. Recently however my experience has been enhanced with the appointment of Kelly Baldwin who is now my property manager. Kelly keeps me informed of any problems arising with the property, and uses her knowledge and experience to suggest sensible and practical solutions. A tip top service. Thank you.

Snellers have been letting my property in Twickenham for several years. I have always had top rate service from them and Sophie Sheppard, who is now managing the property, has recently gone above and beyond to organise a bathroom repair for me, keeping both myself and my tenants fully informed on the progress of the job. Thank you.

We would like to thank Sneller’s Estate Agency, and in particular a Sales Consultant Peter Ram, for his outstanding support and guidance throughout the viewings and the entire purchase process. Peter was always helpful, honest and responsive, providing us with all the necessary information and accommodating additional viewings whenever we needed to make a decision. His professionalism and friendly approach made the experience much smoother, and we truly appreciate his dedication. We would highly recommend Sneller’s, especially thanks to Peter’s exceptional service.

Jonathan is excellent at what he does. He’s very competent and very efficient. Thanks for everything, Jonathan.

The management of my flat block was changed to Snellers in May. I was selling at the time and needed some actions from the management company. Snellers sat on the requests and nearly derailed the sale. When we queried why there was no reply to the correspondence, Snellers sloped shoulders onto the previous agents who did a great (unpaid) job. The sale went through in July, since when I have had a number of emails and letters which should be going to the new owner. When I send them back, they say they can’t change this until informed. This is stupid. They are knowingly sending out incorrect items in the knowledge that they will have to do it again. Snellers. I know you don’t do proactivity but please ASK for the change directive rather than sit there doing stuff you know will need to be redone. ADVICE: do not fall into Snellers hands if you are looking for building management