Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well
Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble.
Best wishes for... See more
Property managed by Snellers and recently Shaun has taken a lead role as our point of contact.
In the short time Shaun has been overseeing the management of the property, he has been efficient and dea... See more
Very happy with the service I receive from Snellers in the full management of my flat in Strawberry Hill, Twickenham. The team, particularly Sophie and Josh are always available and efficient in helping to resolve any problems that crop up and in dealing with Letting renewal matters.
I have been a customer of Snellers since 2008 and still the service is excellent!
I have been a customer of Snellers since 2008. I have a couple of properties that I rent out in London and elsewhere and I can safely say that the experience and overall customer service from Snellers is the best! Even with changes in account managers over the years the high standards are maintained. Perfect example of this is my interaction with Shaun Brayshaw who is my property manager. He is always professional, always super efficient and more importantly gets the job done and keeps me informed at all stages. Cannot ask for more. He is brilliant and is a credit to Snellers and their brand!
As a Landlord, having worked with other agents and agencies in the past, I am pleased to say that working with Snellers and Sophie Sheppard has been such a positive experience. Sophie is easily contactable, always replies in a timely fashion and is hardworking and professional in maintaining an excellent service for all parties involved in the rental. I would be very happy to recommend her services.
I have dealt with Snellers for the leasing of my flat
I have dealt with Snellers for the leasing of my flat for a number of years. They have always been very good in coming back to me in good timescales and in getting work sorted out. I would highly recommend dealing with Sophie Shepperd on the property mgmt side, Agy Foolchand and Kieron Melly on Lettings and the lovely Martin English on the sales side.
I have been using their services to let my property for the past 2 years. Sophie and her team continue to excel, providing an exceptional client experience.
Sophie and Jess have never failed in their patience, diligence and courtesy to me.
Having been a novice to lettings, I found both Sophie and Jess to be completely reassuring in their calm, friendly approach - and all round expertise. They are very easy to communicate with, and they have always responded to my queries and concerns the same day (be it phone or via email).
I have no reservations about using Snellers and know that my property is in the best of hands. Well done Sophie, Jess and team for your exceptional service that has far exceeded that of your local competitors (in my experience).
I let a flat in Teddington, through Snellers Estate Agents. I have found them to be quick to find new tenants and always happy to advise/discuss what improvements can be made to the flat to make it more attractive.
In addition to the speed of reletting, the team (Holly in particular) has been great co-ordinating multiple fixes at my flat and keeping everyone up to date with progress and feedback. It has made my life a lot easier.
Sophie manages my property for me; she is extremely responsive and courteous. I trust her advice and counsel explicitly, especially as I live abroad and rely on her to provide updates and management of my property.
Sophie is so helpful and since she has taken over my maintenance for our house shes so efficient friendly and incredibly helpful. She is definitely 5 star materiel and a credit to any company.
thanks
Tina Gray
As a director of professional property service provider, I have found Snellers estate agents to be exceptional in their business to business dealings. This is due to their professional and experienced staff such as Sophie Shephard that they enjoy an upward graph of success in both domestic and business sector. We aim to continue our business relation with this 5 star company in future.
I deal with Anna Harrison, one of the Property Management Directors at Snellers for our rental properties. She is incredibly knowledgeable, helpful, friendly and so reliable when it comes to dealing with our property maintenance issues and renewals. I would highly recommend her to anyone thinking of renting out their properties.
When Sophie visited our property she was extremely polite and friendly. She listened very attentively to any concerns that we had and actioned them straight away. I found her very professional and approachable.
Sophie at snellers is amazing, keeping us updated and is so prompt with what ever we need! If Sophie is dealing with you at snellers I can promise you will be in good hands.
Sophie Sheppard, has been very efficient with her replies and communication with our landlord. She has been able to come up with solutions very quickly and effectively. Very happy overall!
I have been very well looked after as a tenant by Snellers and in particular by Foysol Ahmed - great level of communication and professionalism. Punctual with any visits needed and always keeping me up-dated about any works. Thank you Foysol!
We had support from Ruby Burridge from the Hampton Office of Snellers Estate Agency in SW London.
She was very helpful, articulate, on time and knowledgeable.
Although the particular properties were not what we wanted, Ruby was very helpful.
Five star review.
We currently have a property rented & managed with Snellers Twickenham and Sophie who looks after us is great. The service is good and at this early stage we have no complaints - long may this continue.
Based on analysis of 18 reviews rated 1-2 stars for Snellers Estate Agents
Customer service4 mentions
“The commercial and property management side of Snellers is truly Incompetent and Negligent”
Payment issues4 mentions
“Do not trust Snellers agency in Twickenham”
Response time3 mentions
“Multiple emails to Pryce at Sellers did not receive a response”
No response2 mentions
“Multiple emails to Pryce at Sellers did not receive a response”
Fake2 mentions
“Their reviews are fake, and they force you to write a nice review”
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Snellers Estate Agents is a reputable property agency operating in the Richmond and Kingston boroughs, with offices located in key areas such as Hampton Hill, Kingston, St Margarets, Teddington, and Twickenham. The company specializes in residential property services, including buying, selling, renting, and letting homes. With a diverse portfolio that features various property types, Snellers caters to a wide range of clients, from first-time buyers to seasoned investors.
The company prides itself on providing comprehensive property valuations and expert market insights, ensuring that customers receive informed guidance throughout their real estate transactions. Snellers Estate Agents is dedicated to meeting the needs of local homeowners and prospective tenants, making it a trusted choice for those seeking assistance in the competitive property market of South West London.
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Review summary
Snellers Estate Agents receives high praise for its exceptional service, particularly from staff members like Sophie Sheppard, who is frequently highlighted for her responsiveness and professionalism. Reviewers appreciate the efficient management of properties, with many noting the prompt communication and support provided by team members such as Shaun Brayshaw and Geeta Sharma. Customers report positive experiences in both sales and rentals, emphasizing the team's dedication to client satisfaction. However, a few complaints arise regarding unresponsiveness, particularly in relation to property management issues and fees, such as a pet consent form charge that some found frustrating. Despite these concerns, the overwhelming sentiment remains positive, with many recommending Snellers for their reliable service and attentive staff.
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