Snellers Estate Agents Reviews

I have been renting a flat through Snellers for 1 year now and I am generally happy with my overall experience apart from a few little things. I must highlight the brilliant customer service received from Sophie Sheppard though. She is very professional On one occasion I lost my patience and my cool which was not good. It wasn't her fault but she handled it very professionally and gracefully and still helped me fully to resolve the issue. I had to apologise after. She has always sorted all my problems out efficiently so well done Sophie ! Snellers and your management are lucky to have you Finn McClean

Always receive a fast and helpful response from Sophie. She has excellent customer service skills and I know any problems I have in the flat will be dealt with swiftly.

Dealing with Sophie has always been a pleasure, she's always very approachable and professional

Everytime I call the office there is Pfizer who is always willing to assist and give a ear to my feedback or challenges. Sophie who came around for property inspector was also kind and cooperative. You'll have great staff members

My first year as a landlord has been went realy well the snellers team are profesinal, and on the ball all of them, And thanks to sophie sheperd for her quick replyes sorting out anything that comes up.

Very happy with the service from Holly Maingot and Sophie Sheppard today - helped me with providing all the relevant information I needed.

Sophie Sheppard has recently taken over our property management and has been proactive in her approach providing great service. Thank you Sophie great job

I am very happy to welcome back Holly Maingot to the Snellers team in Teddington. She has been missed whilst on maternity leave. Holly has always provided an excellent service to me as a tenant, working hard to ensure the issues that have come up from time to time have been dealt with professionally, timely, and always following through to make sure I am satisfied with the outcome. It is great to have her looking after things again.

Now six months into our arrangement with Snellers: Very pleased with their initial tenant-find service but also the continuing attentive service provided by Holly, our Property Manager.

Thank you Sophie for all your help, great support

Sophie is a very good at her job and very focused on finding a solution to any problems that we may have. A credit to Snellers

I want to praise Sophie Sheppard for looking after us. She is extremely professional and friendly.

Thanks for your continued great service Sophie Sheppard.

We have been looked after by Sophie Sheppard for a few years now and we cannot give a single negative. Sophie has always dealt with any problems very professionally and gets the job done. Sophie is a pleaser to deal with and it is so reassuring we have her as a point of contact. Snellers and ourselves are lucky to have her so thank you Sophie for all your hard work.

We’ve received great service from Sophie Sheppard - she’s attended to all our queries / requests for the property and has been great at communicating with our landlord on our behalf. Sophie and Snellers as a whole deserve five stars, they’re an excellent team!

Snellers, particularly Sophie Sheppard with whom I have been dealing, have looked after any issues raised, either by my tenants or by myself, professionally and quickly and provided a really good support service. Many thanks.

fast response with Sophie Sheppard understood issue with house we rented and helped us to move in

I would like to thank you for Sophie Sheppard‘s interest and smiling face.

The property manager Holly Maingot is exceptional at what she does. She went above and beyond to listen to our concerns as tenants and acted promptly. She has been communicating every next step throughout the whole process, as well as working hard to grant us the best outcome. After some work was done at the property, Holly ensured that it was done to a high standard by going herself and checking everything. We want to thank Holly for making us feel heard as tenants, which can be difficult with other agencies, as proven with some experiences we have had in the past. We also want to thank her for making everything so straightforward and easy by taking care of everything. We haven't had to phone Holly once to ask for updates and that's a testament to her professionalism.