Snellers Estate Agents
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Unethical
I genuinely hope my experience will serve as a cautionary tale for anyone thinking of buying a house through Snellers Twickenham. I will only give you facts and let you decide whether to trust them. We put an offer down on what we thought would be our forever home. It would be a stretch to start but we could make it work. Kris told us the owner liked our offer but would ideally want a little more. We did the numbers again and upped our offer, but having been burned before, our condition was that it be taken from the market. Our offer was accepted. We were ecstatic. Our kids were overjoyed. A day later, we noticed the house was still listed as on the market. When we queried this, Snellers ignored our condition and told us they were still having viewings until we show we have booked a survey. We booked a survey. Then they told us they will continue the viewings until we get financing in order and book a valuation. We did so. They got no new offers that weekend, but the house was still not marked sold STC. We queried this again, and were told we need to show we engaged a conveyancer. We did. This game continued for weeks, but Snellers told us "hand on heart" they are no longer taking viewings or marketing the property. We relaxed. Survey was done and paid for. Searches too. Valuation was done. Financing arranged. The patient buyers of our home also did their searches and surveys. They were excited too. This morning Kris told us we were gazumped. He didn't even tell us by how much or give us an option to up our offer. So they were still marketing the property. They were still chasing new offers after all. They lied. My wife is devastated. My daughter cried. Kris is happy.